Knowledge Base Categories support Web Role
Provision to Filter Categories for Knowledge Article based on User Settings
Knowledge article should be rated like MS Teams
A feature that allows us to customize the quick find view of knowledge articles.
Add custom fields to knowledge search results
Provsion/Shortcut to create a Case from Knowledge search control.
Request Multiple language support for KA Category
Knowledge Articles: Tracking Content Changes between versions
Pin or favorite knowledge articles (Agent experience apps)
Knowledge agents who are frequently using some articles or keep handy some important articles needs an ability to access those quickly. Provide an ability to pin or favorite the knowledge articles for faster access.
Machine translation of knowledge articles