Track email from a Shared Mailbox using CRM for Outlook
Can you add the ability to track email from a Shared Mailbox using CRM for Outlook. Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM User have to move the email form shared mailbox to his mailbox to be able to track.
Renew Email templates
The Email template is so outdated and really needs a LOT of work to be in the same level as the rest of the CRM. For example we need to be able to have the same cabability to work with fields/data as we have in the Word templates. You should also be able to use own fonts. And that CRM does not a...
Better auditing for global administrator approved mailboxes
When a mailbox is approved in Dynamics 365 online connected to Exchange online with the global administrator approval, there isn't any auditing recorded within portal.office.com, portal.azure.com, or protection.office.com/unifiedauditlog. It would be nice for more visibility of the global admin ...
The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder.
ISSUE DESCRIPTION : The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder. CAUSE: To specify whether to track all email messages or on...
Outlook - Dynamics Synchronization of Cancelled Appointments
Problem Description: When user cancel/complete the already synced meeting from D365,then meeting status changed to free in outlook. No cancellation is sent to attendees. When user cancels already synced meeting from outlook then meeting remains scheduled in D365. If user cancelling from outlook ...
Enable Dynamics App for Outlook on Chromebooks and ChromeOS
The App for Outlook function is not working on devices with Chrome OS, such as Chromebooks. Please add these devices/OS to the list where you can use Outlook tracking with the App for Outlook. More and more companies use Chromebooks, but maybe still use D365. You need to make sure that these comp...
Provide the ability to hide a ribbon button in Dynamics 365 App for Outlook
In Outlook Desktop application, if we create a new appointment and link it with any of the lead/contact/account, it syncs well with CRM and a record for an appointment is created. However, in this case, if the user creates another appointment from the ribbon button ‘Add Appointment’, another appo...
BCC One email to multiple contacts
For the new lightweight app, please restore the ability to track a single email to multiple contacts. My users like to keep track of who they emailed in an email blast and this feature was available on the com add in feature list (the older client).
Outlook Dynamics CRM 365 Synchronization Filter to be Two Way
In the current scenario, the Outlook synchronization filters, both User and System only control the data flow from CRM to Outlook and not the other way round. For e.g., Let us say we have a filter which checks if the owner "does not contain data", which in a way is stopping the sync from CRM to ...
Add Remote Desktop 2019 to the supported operating systems for Dynamics 365 App for Outlook (Outlook 365 native application)
Currently the App for Outlook is only supported for standalone Windows Operating systems and not for Remote Desktop environments from Microsoft. Although not supported, we are working with the App for Outlook and notice it contains bugs, which after months of support from Microsoft(!), they now t...