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When using the Field Service Schedule Assistant (with travel times), the filter options only let you set a filter for the Start Time and End Time.  However, with travel times enabled, the Start Time is when the resource begins travelling (not the start time of the booking/appointment with the customer).


For example, if a customer is on the phone and requests a 10am appointment, there is no way to easily get suggestions where the appointment time (Est. Arrival Time) is 10am.  A user might open the schedule assistant and enter a Start Time of 10am - this will display results where the resource begins travelling at 10am.  So if the travel time is 36 minutes, the assistant recommends an appointment time (Est. Arrival Time) of 10:36am.


Of course, there are ways to update this after the assistant makes the recommendation, but that causes extra steps and there is a risk you are now violating certain restrictions (work hours, other bookings, etc.) that the assistant takes into consideration.


I would suggest adding the Est. Arrival Time as a filter option (along with Start Time and End Time) or simply replacing the Start Time filter to drive the Est. Arrival Time.

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Shloma Baum

PM, Microsoft