3

Ability to re-print receipt from customer order history screen

Currently, receipt re-prints are only available from the journal view in POS. Often, when trying to find the receipt you want to re-print it is quicker to search for the customer using the existing search capabilities, and look at their order history from the customer details view. As it is no...

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2 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
New
Ideas Administrator

Thank you for your feedback.

We need some more details to understand your suggestion better. From the customer details page on POS, if the sales associate clicks on the order history line, then it automatically opens up the Show journal view filtered to only show the order details for the selected line. Why do you have to copy the receipt number?

 

Sincerely,

Shalabh Jain

PM, Microsoft.

1

Loyalty payment should max out at the transaction amount

When a customer has more loyalty points/dollars than the transaction total, the amount should round down to the total of the transaction to not get an error of overtender.

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for reaching out. The standard product always defaults the 'Payment amount' to the 'Amount due' irrespective of the balance available in loyalty. So in case the loyalty balance is more that the amount due, then you should never see the over tender problem. I am guessing it might be resulting due to some rounding issue, but would need more details.

 

Sincerely,

PM,

Microsoft.

1

Add field to enter a Sales tax group to use with Customer bases taxes when creating a new Customer in MPOS

Cashiers are creating new customers on the fly in MPOS when customers check out and do not have an account. There is no field to enter the Sales tax group and as such, no tax is being charged on the transaction. The Retail store is configured as Customer based sales tax. Expectation: Sales ta...

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
Under Review
0

Be able to associate a gift card with a named customer

Be able to associate the retail 1st party gift cards with a named customer. This would enable scenarios when the gift card could be looked up in POS and then used or it could be voided and reissued when lost. Be able to do this in POS and Call center.

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
New
0

Welcome bonus points when joining loyalty program

It would be great if it was possible to configure a welcome bonus (ex. number of points) that the customer automatically received upon signing up to the loyalty program. They would earn these points right away (when they sign up) without having to do any type of transaction to earn them.

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
New
0

Customer Search and Creation

With the recently added abilities to search for customers based on email address, name, phone number etc. a common comment is that it is frustrating that the information you have typed in your search does not automatically populate when you create a new customer. Take the following scenario; C...

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
Needs Votes
0

Intercompany support of loyalty

For retailers who have stores in multiple countries it can be neccesary to have your loyalty programm work across the different company accounts so the customer can earn his loyalty points in every store in every country. When the franchise scenario's is used this is the same

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0 Comments

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Category: Customers and Loyalty (17)

STATUS DETAILS
New
Ideas Administrator

Thank you for your feedback.

Loyalty programs already work across legal entities so retailers can allow their customers to earn loyalty points in one company and redeem in another company. 

 

Sincerely,

PM,

Microsoft.