The use of coupons as a loyalty redeem functionality
A common practise is that customers earns a value check or coupon from being a loyalty member, they earn a certain amount of points and they get converted to a coupon. At the time of sale the cashier can see the open coupons when adding the customer and when the coupon expire. A functionality to...
Mandatory Customer Details for Gift Card Transactions
Objective: To enhance the security, tracking, and customer service of gift card transactions by requiring valid customer details (contact number and email) for all transactions involving the issuance or redemption of gift cards.
Feature Description:
Validate email address and phone number to avoid duplication of Customer Profiles
If a user tries to create a customer profile with email ID/phone number that already exists in channel DB. The system should show a warning/message a customer profile already exist with the same information. This will avoid customer profile duplication to a very large extend.
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Add support to import initial balance for loyalty points
I would like to suggest that initial loyalty balances can be imported into the system without customization, right now the initial balances can't be imported directly into the system, they are in the posted status but not being reflected in the loyalty adjustments, for now creating a custom en...
Set maximum earned loyalty points per month
In specific business scenarios, customers want to limit the earned loyalty points per card per month to a specific number.
For example, a customer can only earn 1 million points per month, without expiring.
This is crucial to prevent loyalty fraud, manage
Detect duplicate customer record on creating new customer in POS
When creating a new customer in D365 client, some duplicate checking is done eg on first/last name; the use is then prompted to choose to use the existing record or continue to create a new record. But in POS this functionality is not present, resulting in potentially many duplicate cust...
This idea did not get sufficient amount of votes generated, so respectfully declining at this time.
Maria Shneerson, Senior PM, Dynamics 365 Commerce
Extend Customer V3 entity to include 'Block customer for loyalty enrollment' boolean
To enable reporting and automation of customer updates, it would be helpful if the Customer V3 data entity could be extended by Microsoft to include the 'Block customer for loyalty enrollment' boolean.
Exclude discounted products from Earning loyalty points to customer
i want to exclude discounted products from loyalty programs so customer should not earn points for discounted products
Administrator
Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog. -Maria Shneerson, Senior Program Manager.