Flag customers identified as "top customers" in 365 and MPOS for Call Center and store associate visibility
We would have the ability to treat top customers differently when they are at the store or calling in to call center for customer service assistance or order entry help. if the associate can see an indicator that the customer is a "top customer" then they w...
Incorrect Loyalty Card date is displaying in POS
When a loyalty card is issued to a customer in POS, the 'valid from' and 'valid to' dates are proper in HQ, but when viewing the same details in POS, the 'valid from' and 'valid to' fields can show an incorrect date offset by one day in the past.
The problem arises if the cust...
Customer's Profile "Order History" to have all receipt numbers of a Customer Order Reflected
Dear Microsoft "Ideas" team,
I had the opportunity to raise this trough a Microsoft Support ticket (2508280010002759), and since seems to be the normal behavior for "Order History" information inside Customer's profile screen, they recommended me to create an idea about it.
D365 Commerce B2B Linking Online Store Users to the Global Address Book
avoid using Person-type Customer accounts. We’re requesting your input on the feasibility of an alternate solution that leverages GAB contacts.
We proposed an approach where each user accessing the Online Store would be associated...
Support loyalty points redemption as a discount instead of payment – to ensure correct VAT treatment (EU/NO compliance)
In the current Dynamics 365 Commerce loyalty functionality, loyalty points redemption is treated as a payment method, reducing the balance due on the transaction. While this may align with U.S. tax practices, it creates a serious compliance issue in EU and Nordic markets.
In m...
Add support to import initial balance for loyalty points
I would like to suggest that initial loyalty balances can be imported into the system without customization, right now the initial balances can't be imported directly into the system, they are in the posted status but not being reflected in the loyalty adjustments, for now creating a custom en...
Mandatory Customer Details for Gift Card Transactions
Objective: To enhance the security, tracking, and customer service of gift card transactions by requiring valid customer details (contact number and email) for all transactions involving the issuance or redemption of gift cards.
Feature Description:
Set maximum earned loyalty points per month
In specific business scenarios, customers want to limit the earned loyalty points per card per month to a specific number.
For example, a customer can only earn 1 million points per month, without expiring.
This is crucial to prevent loyalty fraud, manage
Extend Customer V3 entity to include 'Block customer for loyalty enrollment' boolean
To enable reporting and automation of customer updates, it would be helpful if the Customer V3 data entity could be extended by Microsoft to include the 'Block customer for loyalty enrollment' boolean.
Exclude discounted products from Earning loyalty points to customer
i want to exclude discounted products from loyalty programs so customer should not earn points for discounted products