When configuring and applying the Loyalty scheme, the system does not take into account a minimum treshold when redeeming earned loyalty points. Instead, it takes the ratio between the points and the currency.

For example, let's say you define that 1000 reward points gives you $10.
EXPECTED RESULT: Would be that for each tranch of 1000 points you'll get $10.
ACTUAL RESULT: Is that you can even pay with a couple of cents and the system will calculate the ratio between points/currency and deduct the points. So you are allowed to pay with $1 and the system will redeem 100 points.

Given the fact that there are already 4 decimals available in the redemption rules allows you to specify it on a really low quantity/currency level. So that should never be an issue.

The REQUEST is to make the functionality of the redemption rules similar to the earning rules where the amount/currency is seen as the minimum treshold.
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager



Following up on this request. The minimum treshold can also be interpret as a "tranch"
For example: For each XX points you will get YY $/€
- For each 100 points you will get 1$
Expected result: Pay loyalty 0,5$ > error; Pay loyalty 1$ > 100 points; etc..

Category: Customers and Loyalty