1

Easily synchronize old email with newly created accounts during a migration

Hello All


It would be nice to have a simple button to sync all previously sent emails to the accounts to retrieve their conversation history.


We recently migrated from Salesforce and we have to either manually synchronize each email (impossible) or create fold...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Sync Custom Field with Outlook

Hi, it's a good idea to sync a custom field present in dynamics 365 with outlook, for example i have an appointment in DYnamics 365 with custom fields and i need to sync it with Outlook but i need to see also custom field, it's important because the customer need to track and see the custom field...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Sync Category color with Dynamics 365

Hi, it's a good idea to sync the category of outlook in dynamics 365, it's important because the customer need to track a category color also with dynamics 365. I see that now it's not supported: https://docs.microsoft.com/en-us/power-platform/admin/use-outlook-category-track-appointments-emails#...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Multiple Recipients

Currently, when I create an appointment in the Dynamics 365 Sales app, I am not able to add multiple recipients.

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Support Tracking Signed E-Mails

The "track mail" function does not work for signed e-mails. It is not supported do track signed or encrypted E-Mails with Server-Side synchronisation. More Information: Using encryption software with server-side synchronization is not supported. https://docs.microsoft.com/en-us/dynamics365/outlo...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Suffix for Tracking Token

Please add an editable Suffix for the Tracking Token to have Tokens like this: #(ABC:50030005)# Reason is to separate the token more from the subject. There are other ideas to have the token in front of the subject instead of at the end. That should be configurable.

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Let Tracking Token work as expected

Tracking Token does not reflect the "Deployment base tracking number". Ticket: TrackingID#2105270050001849

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

use emails imap / smtp in dynamics 365

customers do not have exchanges (cloud or onpremise) and do not want to migrate to this system, but they use they own system, they are asked to use the imap / smtp protocols in dynamics 365, the mail router that allowed to do this has been deprecated and no longer works, can you implement this po...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Append dynamic content on URL using Email Template

We are trying to append a dynamic content to a URL within an Email Template so that when users click on this from the email, it shows the value of the existing record (could be an account or contact). In our case, we were trying to append the current school name of a customer within a survey lin...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
New
1

Disable the detection conflicted schedule function of the Outlook integration

My customer uses shortcut key (ex. CTRL+F2) to track schedules. The shortcut key is assigned to the Categorize "Trucked To Dynamics 365". Normally, this action completes sync schedule with Dynamics 365. However, in the case of a conflicted appointment existing on the same time, sync schedule is r...

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Category: Email Management and Outlook Integration (266)

STATUS DETAILS
Needs Votes