From CRM App for Outlook it doesnt resolve the recipent and it shows Unresolved Receipent message
CRM user when click on the primary email address of any record from CRM then email is generated, it opens in the OWA window.
Customer click on the Dynamics 365 tab (which is for CRM App for outlook) from email, then the contact is not detected and considered as a new email, it gives opt...
'Delay send' should be available in D365 App for Outlook
Outlook (desktop) and Outlook Web are the mostly likely places you'd send email from.
Would be great to also have this feature on the tablet/phone clients and outlook phone app for iOS/Android
CRM App for Outlook is always re-authenticating and re-downloading metadata (ie it'
CRM App for Outlook Preview
This isn't working for us.
Email Tracked to Merged and Deactivated Contact
A contact is merged with another contact because they were added to the incorrect account accidentally. Both of these contacts are the same, just saved to two different accounts. They are merged and now available in the correct account. The other contact is now deactivated - still available, b...
Cannot track an individual appointment in a recurring event
Currently, Outlook users cannot track a single appointment within a recurring series due to the Server-Side Sync process. If this action is not possible, users should not receive a notification asking whether they want to track "Just this one" or "The entire series," as this can be confusing w...
Outlook Application Copilot for Sales for Cross-Tenant Users doesn't work
Dynamics 365 App for Outlook is not supported for cross-tenant configurations.
Since the feature is offered in all Outlook, it would be convenient to be able to choose the tenant and the environment.
This option would give more flexibility for large companies to organize the worksp...
Separate Categories for tracking Outlook Emails and Outlook Appointments
Would it be possible to enable the tracking by using the Outlook Categories (Tags) separately for Emails and separately for Appointments. Currently this feature is either enabled for both or disabled completely.
One thing we are trying to achieve is to prevent accidental trac...
Ability to re-send emails to contacts from contact record
It would be great if an email sent to a customer could easily be re-sent to them from inside the sales app.
Stop email being sent from Dynamics 365 via outlook when an update is made to an appointment
Users do not always want an appointment update to be sent out via outlook when they update an appointment in the CRM. Request the ability to control whether an e-mail is sent or not sent to the email addresses in the "Required" and "Optional" fields when creating or updating an Appointment ...
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