Chat functionality on the new mobile app
It would be great to have a real-time collaboration feature on the new mobile application that lets field technicians chat with each each other, and share information. Please make it flexible so it can be ad-hos or around a particular entity. Thanks
Option to switch on/of the driving time view
If a booking is scheduled for 1 p.m. for 2 hours and the resource, which is booked, need 1 hour driving time from his home, the starting time is set to 12 p.m. So in the calendar the resource seeing a booking from 12 p.m. to 3 p.m. This sometimes can be confusing, as 12 p.m. can be seeing as the ...
Field Service Mobile App Offline Radio Button
it should be also possible for non Microsoft Phones to switch from online to offline via a Swich, currenty once you are in the offline profile the user cannot deside to go online again, also if there is connection. so essential functions coming from power automate don't run. As offline is less...
Hello,
We are evaluating new ways to access online data while using the offline first application.
Currently online Offline Classic mode offers the manual online vs offline toggle in the application and can be enabled via app setting for the FSM App module. More information about Offline first vs Offline classic can be found here: https://learn.microsoft.com/power-apps/mobile/work-in-offline-mode#offline-first-vs-classic-offline
Thank you
FSM PM Team.
Dynamics 365 Field security
Future featuring option to include a Dynamics 365 Field security with potential integration with Microsoft Dynamics 365 maybe potentially optimum for purpose to (e.g. monitor potential suspicious activity, security monitoring, security personnel, facilities, parking, business contacts, equipment,...
Allow security to be applied to Engineer locations shown on the schedule board map
Currently the live location of engineers is shown on the Schedule Board map with the latitude/longitude data of an engineer being retrieved from resco_mobileaudit records. The link between the Bookable Resource (User) shown on the map and the resco_mobileaudit record that is read to get their l...
Automatic acceptance of booking and automated timestamps wherever possible
--> Target: A technician need to work as efficient as possible and should spend not much time on his mobile Incoming booking will be accepted only by the status "received by FSE" (field service engineer). The same logic of what's app with the two blue ticks on the message should be used, when a ...
Working hours in Calender view
We would like the possibility to show the Working hours and non-working hours in the Calender view on the Field Service Mobile Application. Similar to how it is shown in the FS app in the scheduling board where non-working hours are grayed out in a darker gray compared to the working hours.
Thank you for the feedback. We will review this idea internally and monitor for additional votes.
Thanks,
Field Service PM Team
Thank you for the feedback. We will evaluate
Location tagging with photos
It will be wonderful if we can tag location while taking photos in the Work Order/Bookings. Use case: Technician went for an inspection/fix/repair. After the job done, the technician takes the photo in the Work Order/Booking, and the location gets tagged with it. How will it help? 1. Confirmat...
This is a great idea, thank you for submitting your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jonathan Baker, PM,
Microsoft.
Update work order status/substatus when a booking is set to in progress
On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...
The Dynamics 365 Field Service Mobile application will automatically sync changes from the application to the server when the entity has been saved.
If the device does not have any connectivity (no network) then the sync will automatically happen once connectivity is restored.
Thanks,
Field Service PM Team
Display technician daily tour on Field Service mobile apps
Many customer ask us to display the technician daily tour on the map in mobile apps. It will be great that technician can see the same information as the schedule board on web client. Some advanced features could be great also for managing the travel of technician, as for exemple change Ressou...
Administrator
Thank you for the suggestion. Sounds like an interesting enhancement which we can evaluate for the future.
Thanks,
Field Service PM Team.