2

Timestamp Source should be captured as "Mobile" even Mobile App is being used in Online Mode.

Timestamp Source is behaving differently in case of offline mode and Online mode.

As per our understanding Timestamp Source should be captured on the basis of source(Mobile/Desktop) not on the basis of mode(Offline/Online).

As I came to know from internal team Field S...

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. This request is under review.

Thanks,

Jonathan Baker, PM

Field Service

2

Signature

A signature is permitted on the mobile version of a work order but it is not repeated on the copy sent to the customer for confirmation of work accomplished. This is a basic necessity for field services.

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1 Comments

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Category: Mobile (75)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. You can add a signature to a mobile report (HTML or Word Document) generated in Field Service Mobile that can be shared with the customer. Please let us know in the comments if there is something more you are asking for here. 

Thanks,

Field Service PM Team 

1

Offline Data Download Size Reduction in Field Service Mobile Application

Every time the user (who has been added to the list of offline profile users) performs a login into the Field Service mobile app, the application and user data getting downloaded is around 300-500 MB.


The current process needs the Field Service engineers using the mobile app t...

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Category: Mobile (75)

STATUS DETAILS
New
1

User should be able to select map

When I click on get direction from an I-phone, it does not open google maps to get direction. It will be good if the users will be able to select the desired app to get direction? Most technician uses google map or Waze for driving to customer location.

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
New
1

Routes on FSM Mobile App

For a Field Service Technician is necessary to have a quick view of planned route for a work day, maybe with a numbered marker for each WO. As seen in desktop Schedule Board

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
New
1

support “Addcustomview()” function in offline mode to allow filter for complex views

Microsoft confirmed that the addcustomview() function is not supported in offline mode. Before release wave 2 2021, we used the function to create a custom View that would only show the Labour Codes assigned to a Bookable Resource via the Bookable Resource Category.


This view...

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
1

Provision option to enable enterprise to force the authentication mode for field service mobile (xamarian)

Hello PM team, Thanks for wrapping intune sdk for Field service mobile (Xamarian) app. https://experience.dynamics.com/ideas/idea/?ideaid=74e553ca-936a-e911-b047-0003ff689546 But currently the intune app protection policies (MAM) will work only when user selects OAuth2. If user logs in using st...

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
Declined
Ideas Administrator

We will no longer be investing in Field Service Moblie (Xamarin) in favor of the new D365 FSM application.

Thank you,

Field Service Mobile Team.

1

wireless bluetooth printer capabilities

In my scenario we need the ability to print receipts when drivers are out in the field. I don't see any documentation regarding this feature. A little background on existing implementation. We have internal app developed using NativeScript which handles the field service driver process. Within...

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
1

Field Service look up control is very confusing

Please fix the control and make it useable as I have to change the status all the time in WO.

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

We are reviewing changes to the lookup control used on the D365 Field Service Mobile application.

 

Thank You,

Field Service Mobile PM Team

1

Grab the Geolocation data during a picture being taken

Having the GPS and Time Date information associated with photos captured allow the customer to sort and find pics near a specific location.

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0 Comments

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Category: Mobile (75)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is a great idea and something that many phones do today to help one recall where specific photos were taken, but it would be useful for us to also store that data in Dynamics 365. 

Thanks,

Field Service PM Team