Ability to generate the report from Dynamics 365 by using RunmobileReport feature in Resco MobileCRM Woodford
Please allow users to generate the Dynamics 365 reports by using [RunMobileReport] feature in Resco MobileCRM Woodford.
List of open work orders as a Bing Map view
To switch from the pesky Woodford app to Field Service Mobile, I just need one more feature: The expiring Resco Mobile App can switch between open work orders as a list or as a map view. This map view is great. Use case: The service technician has completed his work orders in the early afternoon ...
Hello! Thank you for the feedback. This is certainly a valuable feature and one we are actively exploring. Keep an eye out for announcements in our next wave release cycle.
Thanks,
Field Service PM Team
Update work order status/substatus when a booking is set to in progress
On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...
Thank you for the feedback. We will review this idea internally.
Thanks,
Field Service PM Team
Allow security to be applied to Engineer locations shown on the schedule board map
Currently the live location of engineers is shown on the Schedule Board map with the latitude/longitude data of an engineer being retrieved from resco_mobileaudit records. The link between the Bookable Resource (User) shown on the map and the resco_mobileaudit record that is read to get their l...
Option to switch on/of the driving time view
If a booking is scheduled for 1 p.m. for 2 hours and the resource, which is booked, need 1 hour driving time from his home, the starting time is set to 12 p.m. So in the calendar the resource seeing a booking from 12 p.m. to 3 p.m. This sometimes can be confusing, as 12 p.m. can be seeing as the ...
Thank you for the suggestion. Sounds like an interesting enhancement which we can evaluate for the future.
Thanks,
Field Service PM Team.
Time off request need to appear in Calendar
Time-off requests are not registered in the calendar in the mobile app. As an technician I want to see everything in my calendar (bookings, absence, time off requests). Would like to see time off requests more or less similar as bookings in the calendar with different color
Thank you for the feedback. This is a great idea and we will consider including this functionality in an upcoming release.
Thanks,
Jon
PM Field Service
Employee Productivity – Sign on and Sign off shift.
At present we have good time recoding around work orders, however we need to record when an employee signs on for work and when the sign off. So if an employee works 8 hours but only does one 2 hour work order than we know the are 25% productive. Without capturing when they have started and fini...
Add the Arabic language pack as a supported language for Dynamics 365 for phones and tablets
We have noticed, that the Arabic language pack is not supported for the Dynamics 365 for phones and tablets. You can refer to the below articles for more information: https://support.microsoft.com/en-us/help/4046795/microsoft-dynamics-365-online-and-on-premises-update-2-2 https://docs.microsof...
Thank you for reaching out to us. This is a Dynamics 365 Power App functionality and ideas are tracked at https://ideas.powerapps.com. However, we are tracking this idea and we've communicated this issue to the platform team.
Thank You,
Jonathan Baker, PM
Field Service
Wrap intune SDK for Field Service (Dynamics 365) mobile app
As the current Field Service Mobile (Xamarin) app will end in June 2022, most of the current customers are exploring Field Service (Dynamics 365) mobile app. With this it would be beneficial for the customer to wrap it with intune SDK and let the enterprise manages it in their intune MAM configur...
Automatic acceptance of booking and automated timestamps wherever possible
--> Target: A technician need to work as efficient as possible and should spend not much time on his mobile Incoming booking will be accepted only by the status "received by FSE" (field service engineer). The same logic of what's app with the two blue ticks on the message should be used, when a ...
Administrator
Thank you for your feedback. We support the generation of HTML and Word Document reports currently, which can be configured in the mobile configuration tool.
Thanks,
Field Service PM Team