page number indicator
there is no page number showing in the customer voice page if there are multiple pages for the questions. can It be included as part of the heading, such as "title xxx (Page 1 of %)"? this will be accessible for those disabled persons. thanks.
Make Each Question a Column
Each survey question should become an independent column in the "Customer Voice Survey Responses" table within Advanced Find.
More default languages to Customer Voice
Would it be possible to add more default languages to Customer Voice? We have make customer surveys in several languages and at the moment for example somali-language is not default. I was abble to add it manually and succeeded to add translation to that somali-language version. Only problem t...
Add flexibility with survey greeting
Currently, we cannot remove or edit the greeting tag above the survey that goes "Hi, . When you submit this form, the owner will see your name and email address." This is problematic as it gives people the impression that feedback is not confidential and may take the attention from...
Survey Preview - Don't create record in the Response table
When the Preview functionality is used for a survey, and one clicks the Submit button an orphaned record is created in the msfp_surveyresponses table. This requires one to than to locate and delete that record(s). Until deletion the Re...
Combine two surveys within an email
In cases where TWO surveys have to be sent out to a same group of people in ONE email, Customer Voice shows a limitation.
When the email was sent out in this manner, the respondent's details came out as 'Anonymous' for one of the surveys. The...
NPS survey in Customer Voice
When Customer 1 sends and invite to Customer 2 and Customer 2 fill some response and does not submit the response Customer 1 wants this partially filled data to sync to CDS. Whenever Customer 2 fills data without submitting responses all the data should continuously sync to CDS for Customer 1....
Customer Voice Project Sharing Feature
HI,
It would be great if below feature is available in future where once the project is shared to the users where we can decide what kind of action they can perform like read, write etc. currently we don't have this feature
Retroactively Attach Survey Responses to a Satisfaction Metric
We created another survey shortly after the initial one was created to segregate Live Agent survey responses from Virtual Agent responses. Unfortunately, when the second survey was created, it was not properly attached...
Option to remove the hyperlink from an email address added as text of the question
Toyota Motors Europe is currently using Customer Voice product to design and distribute the survey to their customers across different countries in Europe.
In one of the questions we have added a Toyota email address and because of @ it automatically creates it as a mailto exp...