We created another survey shortly after the initial one was created to segregate Live Agent survey responses from Virtual Agent responses. Unfortunately, when the second survey was created, it was not properly attached to the Satisfaction Metrics. As a result, there are 8 surveys unaccounted for when pulling the metrics in Customer Voice, even though they are showing in our Dynamics environment.

It would be helful if there was a way to go back and attach those surveys to the Satisfaction Metric.