Email template for Bookable Resource Booking
The table Bookable Resource Booking does not allow the use of email templates, users cannot insert email templates manually, via workflow or flow.
Customers typically need to email the resource name in the email which can only be done at the Bookable Resource Booking level not...
Quick Successive Image and Document Upload and Multi Image/Document Upload
Business Use Case
Our users are using the app on a daily basis to document works completion on the ground come rain or shine and time is of essence since they have a heavy workload. Currently, when users take and add photos or upload photos/documents, these can only be done one af...
Color Code Form Values
Previously in the Resco mobile application, business rules could color code fields on the form based on field value. It would be great to have this functionality in FS, FSM, and Inspections so resources can quickly tell certain values are above or below defined logic.
Retrieve required work order skills from entities other than incident type (e.g. asset, product, customer)
OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of bui...
Alternate Mapping of Bing Maps 'Neighborhood' Field to the D365 'Address: City' Field
In Australia and perhaps other countries around the world, address standard include the 'Neighborhood' field from Bing Maps, not the 'City' field. For example, Adelaide in South Australia has a population of 1+ million and covers hundreds of square miles. Addresses are NOT written as: 1 George...
Thank you for your feedback.
Currently, we're working with Bing to see how this can be accomplished. We are aware of this ask and are tracking it. If we get positive feedback from Bing, we'd like to consider it in the future.
Sincerely,
Jason Cohen
PM, Microsoft
Field Service Agreement to cover customer equipment
A number of organisations have Field Service requirement require service agreements to specify the customer equipment which is under the scope of the agreement. For example, the Field Service department provides break/fix for customer assets such as cars, computer equipment, facilities e...
Thank you for your feedback.
We released portions of this Idea as part of the functionality in our Field Service SLA and Field Service Entitlement feature in Field Service v8.x. It isn't tied specifically to an Agreement but we see Agreement, Entitlement, and SLA as parts of the overall Entitlement story within Field Service.
Field Service SLA connects the long-standing SLA feature with the Field Service scheduling logic to drive Arrival time SLA scenarios. We don't yet attempt to auto-apply SLAs based on customer conditions but would welcome new ideas on how this logic should be universally driven in a way that would meet the needs of all customers using the feature. For now, we would rely on customer-specific logic or manual application. Please refer to the following link for more information:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/sla-work-orders
Field Service Entitlements enables entitlement creation against a Work Order and allows an organization to drive specific pricing logic at the Work Order Product/Service level based on the way the entitlement applies to a given work order. We expect that this initial implementation of Entitlement satisfies a significant portion of your ask and would love new ideas to understand how we might improve it further. The detailed documentation for this feature is coming soon; when it is delivered it will be posted in our Docs.
Thanks for sharing this great idea and please keep your ideas coming.
Sincerely,
Jason Cohen
PM, Microsoft.
Cycle Count Process
In order to manage inventory a user should be able to complete a stock count process. Allow for randomization and set thresholds to encourage appropriate inventory management.
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Migration tool from Field One Sky to Field Services
Actually many clients are facing the problem to migrate from Field One Sky solution to the Field Services.
In order to solve this problem we need a tool that is able to "transform" and migrate all Field One Sky Data into Field Services.
This will help ALL old clients from Fi...
Thank you for your feedback.
We briefly released such a tool but it was too difficult to use and significantly more complex than expected. Customers and partners would not have been able to navigate the upgrade, unfortunately, so we decommissioned the tool. While I suspect this is not something you continue to need, this will never be made generally available, again.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Stability in licensing changes
The licensing system is currently changing too often and too fast, so we hope that the product team considers stability a top priority.
The idea here is that MS should inform customers or partners via email whenever there is any change in licenses that they are currently subsc...
Time Entry Compatibility - Project Operations and Field Service
Request is to make time entry compatible when Field Service and Project Service are installed in the same instance. For example, the control for the booking import functionality is from Project Service and is not compatible with Field Service even though it is available from the Field Service Ap...
Administrator
Thanks, Alexander.
I really like this idea and will begin to look into it further; however, if this gets more votes, it will be easier to justify prioritizing this idea.
Thank you for your insight,
Jason Cohen
PM, Dynamics 365 Field Service