2

Geofencing on Territories and Territories Grouping

Geofencing on Territories is highly desirable for the businesses who wants to provide work under different SLA’s for a specified territory. Updating work order statuses when within a certain radius of the Territory or Territories (currently tide up with customer location e.g. Service Acc...

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Category: Field Service (55)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. We like the idea of creating a control to allow users to draw territory boundaries. This is something we looked into in the past.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks for sharing. Keep the ideas coming.

Jason Cohen
PM, Dynamics 365 Field Service

2

Customer Asset - Historical Records

Customer Assets may change over time. They may be upgraded and become a different product, other field may change, they could move accounts so their external id changes etc. Currently if you look at any Work Order/Incident, it shows you the current asset data. So if you look at an old call and...

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Category: Field Service (55)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time:

  • We don't believe this is a common ask.
  • The concept of Asset history may make sense but the idea that we would preserve the asset state against each work order/work order incident at the time of creation is not something we're currently considering. We're concerned that this would lead to unnecessary data duplication, mobile sync complications, and potentially undermines the value of the relational database upon which the system is built. 
  • If the asset is replaced with another product, is it the same asset or was one asset retired and replaced? We think different organizations may answer this question differently. If we can offer functionality that will serve the majority case, it may make sense to revisit.

Thank you for sharing your idea. While we don't think we will move forward with this one, we hope you aren't discouraged from raising ideas in the future.

Sincerely,

PM, Jason Cohen

Microsoft.

2

Alert for customer when technician reached Site

Hello,

Now days people are working on multiple tasks this impacts technician to wait for customer /right customer contact once he reached site. 

In these scenarios , if system triggers alert to customer then he will be ready explain issue or arrange right person to assist te...

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Category: Field Service (55)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are not considering the suggestion at this time due to the fact that you can create today a workflow that gets triggered on status change of the bookings. In addition we also allow you to integrate with providers like Glympse, that can provide excellent insights to keep the customer up to date on the technicians ETA. Hope this helps.


Sincerely,

Shloma Baum

PM, Microsoft

1

Dynamics 365 Field service asset management evidence and facts library

Future potentially featuring evidence and fact library within asset management, supply chain and potentially future fixed asset main records maybe helpful for purpose of potential eligible transfers to Dynamics 365 Guides and/or production evaluation BOMs.

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Category: Field Service (55)

STATUS DETAILS
New
1

Dynamics 365 Field Service technician resource endorsement tracking

Future tracking technician resource endorsement maybe potentially optimum for purpose of potential future reference or potential commissions. Not featuring endorsements on technicians, we may not be better prepared for dashboards, commissions, referrals, networking, etc...

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Category: Field Service (55)

STATUS DETAILS
New
1

Minute View on the Schedule Schedule Board

Could we get a per minute granularity on the Schedule board. It seems like we can only get as granular as 5 minutes.

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Category: Field Service (55)

STATUS DETAILS
New
1

Enable Post Configuration Rules for Bookable Resource Bookings

Posts allow us to generate a notification and create items on the timeline. It makes sense to be able to automatically add changes to the timeline for Bookable Resource Bookings to enable a simple, effective tracking of a booking's history, yet you cannot enable Post Configuration Rules for this ...

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Category: Field Service (55)

STATUS DETAILS
New
1

Add Warranty Management in Field Service

Warranty Management is very common stuff in the Field Service management process, almost every customer who shows great interest in D365 Field Service will require it, hope we can have our 1st party feature coverage for this common but critical management process, after all, our competitor has it...

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Category: Field Service (55)

STATUS DETAILS
New
1

Schedule board Map's Date

In the Schedule board's Map view in Hourly view, the Date. The selectable dates are based on the number of days shown in the Gantt, however when I switch to anohter date, it does not update (or jumbp) to the date on the Gantt. This would be a useful, when planning ahead.

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Category: Field Service (55)

STATUS DETAILS
New
1

Schedule board map customization

On the Schedule board's map view I can see the location of the resources, requirements, bookings. I would like to make visible a custom entity on the Schedule board map. This should be always visible without connecting a requirement to it.

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Category: Field Service (55)

STATUS DETAILS
New