Concern:
When dispatcher creates a booking in Daily view, if the resource already had a booking, the booking is split into 2 bookings which requires dispatcher to update the booking (by right click the booking > Edit > edit the time). Initially when dispatcher creates a booking in Daily view, there is no option to set the time of the booking and the booking will be created with start time = resource’s start time, which leads to the scenario.
The goal is to prevent multiple bookings from being created for a single work order when customer's scheduler drags and drops it on the schedule board.
Issue Details:
Duplicate booking records are generated for a Work Order, all having the same "Created On" date, whenever the Scheduler drags and drops the Work Order on the schedule board.
Comments
this limitation causes issue for dispatcher as they usually create 20-25+ booking a day, hence it's very time consuming
Category: Field Service
Suggestion:Allow option to select specific time when creating a booking in Daily ViewOr show an alert when overbooking scenario occurs (new booking overlaps with existing booking and create duplicate booking
Category: Field Service