To make .heic format files be a supported format for exporting responses from Work Orders
With the fast-phasing transition and growth in technology, there are several file formats that have been developed and being developed, especially for mobile devices.
By experience, we have problem in exporting some of the work order service task responses due to a specific f...
Ability to add company logo on Inspection templates
The standard Inspection template lacks the ability to add a simple logo on the Inspection template. The completed inspection can only be downloaded as pdf, we can't create word templates either. So there's pretty much no way to meet a simple & basic requirement for clients of incorporating the...
Problem, Cause and Repair
It is common for Field Service organizations to require the tech capture a problem, cause and Repair code on a work order. These codes are then used to rank solutions from highest to lowest probable fix for any give problem. Cause is often then used to determine chargeability or to make recomm...
Apply the different format for ‘Resource requirement‘ duration
In custom booking template, we are using this ‘Resource Requirement' duration field. It directly shows as minutes. However when we using Bookable Resource Booking duration, it can show as hours. Please also apply the different format for ‘Res...
Bookable resource booking location and work order location needs to be in synced
The bookable resource booking (booking)'s location (latitude and longitude) is out of sync with its related work order's location if the work order's location is updated after the booking is created. Any update on the work order's location (address information, latitude, and longitude) is not ...
Negative Line items on Purchase Orders and Sales Orders
Purchase Order integration - does this allow for negative purchase orders? In FO they use negative PO lines or a PO with a specific type to allow for parts to be returned. Currently there is logic with Field Service that prevents us from accepting those negative lines. CDS but Dual Write cannot...
Aerial Map View On Schedule Board Map
PLEASE add the Aerial Map View On Schedule Board Map as it used to be an option but no longer is...Our Energy customers need this view to see lease roads that may not necessarily be on a normal map view.
Ability to sort Booking Status values
Presently, on Bookable Resource Booking table, the Booking Status values are:
- Scheduled
- Traveling
- On Break
- Arrived
- In Progress
- Completed
- Rejected
The Booking Status (bookingstatus) is a lookup column and uses 'Bo...
Deactivate the automatically update when change statut of the Field Endtime of entity BookableResourceBooking
We should have a parameters that deactivate the automatic update of the field endtime when we change the statut.
Because most of people doesn't use the application in live to update the hour of the intervention.
Visual indicator/differentiator between weekdays and weekends
Many businesses operate on weekends and adding some kind of clear visual indicator on weekends would be helpful to easily see weekdays vs weekends. This could be an icon, a shaded background/different color for weekends, or something else so long that it is easy to distinguish a weekday from a...
Administrator
In wave 1, 2021 we introduced WO Resolutions. Combined with the existing Incident Type feature, we think this meets the need for this concept. A single work order can have many WO Resolutions which can be related to different Work Order Incidents and Customer Assets. If we're still missing some key capabilities in this area, please reach out and/or raise a new idea to improve the feature.
Thanks, again, David.
- Jason Cohen
PM, Microsoft