6

Field Service - Service cannot be added via Product’s View

Products are categorized into Service, Inventory and Non-Inventory.

When you need to add services tasks to the Work order, you will go to the Service Tasks section and click + Add Work Order Service Task record.

In the product’s View, when you click + to open a new window, ...

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Category: Field Service (55)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are not considering the suggestion at this time due to the following reason: Service Tasks are not meant to enter products, they are meant to track your internal tasks that the technician would need to perform on the job site, acting as a "check-list" for his/her technical actions. 

To enter products/services please use the respective entities (Work Order Products and Work Order Service), which is where you would be able to use the CRM Products. For Work Order Products we allow you to enter a CRM product that is tagged as an Inventory or Non-Inventory item, likewise for the Work Order Service entity we only allow using CRM products that are marked "Service" in the field service section. 

For further details on how to enter products I would advise consulting the help section of the Dynamics 365 Field Service.  

Sincerely,

Shloma Baum

PM, Microsoft

5

Negative Line items on Purchase Orders and Sales Orders

Purchase Order integration - does this allow for negative purchase orders? In FO they use negative PO lines or a PO with a specific type to allow for parts to be returned. Currently there is logic with Field Service that prevents us from accepting those negative lines. CDS but Dual Write cannot...

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1 Comments

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Category: Field Service (55)

STATUS DETAILS
New
4

Retrieve required work order skills from entities other than incident type (e.g. asset, product, customer)

OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of bui...

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Category: Field Service (55)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks, Alexander.

I really like this idea and will begin to look into it further; however, if this gets more votes, it will be easier to justify prioritizing this idea.

Thank you for your insight,
Jason Cohen
PM, Dynamics 365 Field Service

4

Alternate Mapping of Bing Maps 'Neighborhood' Field to the D365 'Address: City' Field

In Australia and perhaps other countries around the world, address standard include the 'Neighborhood' field from Bing Maps, not the 'City' field. For example, Adelaide in South Australia has a population of 1+ million and covers hundreds of square miles. Addresses are NOT written as: 1 George...

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1 Comments

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Category: Field Service (55)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently, we're working with Bing to see how this can be accomplished. We are aware of this ask and are tracking it. If we get positive feedback from Bing, we'd like to consider it in the future.

Sincerely,

Jason Cohen

PM, Microsoft

4

Cycle Count Process

In order to manage inventory a user should be able to complete a stock count process. Allow for randomization and set thresholds to encourage appropriate inventory management.

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Shloma Baum

PM, Microsoft

3

Agreement Booking Setup's Recurrence Settings to draw from Entity Fields

Currently, the only fields the Agreement Booking Setups default to are the Start Date and End Date of the parent Agreement Entity. The other fields: Recurrence Patterns and Range of Recurrence (except Start Date) all have to be entered manually on each Agreement Booking Setup. (and Recurrence ...

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. We really like this idea. We are doing work in some related areas and may take the opportunity to look at some of this, depending on complexity.

At the moment, by itself, this is not currently in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks, Boris.

Jason Cohen
PM, Microsoft

3

Prevent PO creation overwriting address fields

When a PO form is opened, an onLoad script copies the work order service location address into the PO. In our use case, we want to specify the address in the PO address fields. Unfo...

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this change. The system should now only populate this value if there is not an existing value present.

Thanks again for your great feedback and our apologies for not updating this Idea more promptly.


Jason Cohen
PM, Dynamics 365 Field Service

2

Make Image Controls available in Field Service Mobile

One of the newer controls added to the platform is the Image Control. The Image Control allows for uploading and storing of images in an Attribute, but more importantly the ability to draw and make comments on the pictures. Currently when using the control, the app will display a warning message...

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
New
2

Create booking on Schedule board

From the Bookable Resource Booking list I am able to create booking without selecting any requirement. On the Schedule board I would like to be able to create a booking for a Resouce, ideally by selecting the timeslot, by selecting the Resouce create the Booking whitout entering any requriement....

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
New
2

Total working hours in Time entry

Currently in Time entry we can add total 24 hours for single day. However as per the customer requirement they have one field for working hours and another field for vacation. If for a particular day they have vacation they add 8 hours in vacation field, however if there client has some requireme...

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0 Comments

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Category: Field Service (55)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for raising this idea. Unfortunately, there's not enough information here for us to understand what's realistically being requested. 

That said, please feel free to raise this idea again with a little more detail allowing us and the community to give it more consideration.

Thank you,
Jason Cohen
PM, Dynamics 365 Field Service