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The bookable resource booking (booking)'s location (latitude and longitude) is out of sync with its related work order's location if the work order's location is updated after the booking is created. Any update on the work order's location (address information, latitude, and longitude) is not populated to the existing booking. therefore the Field Service (Dynamics 365) mobile app shows the work order location on booking maps incorrectly - the booking pins on the map use the booking's location, whilst the description/tooltip of the pin and turn-by-turn navigation function uses the location (address details) information from the work order.


It is essential to have the booking's location and work order's location in sync in order to have the FIeld Service (Dynamics 365) mobile app's booking maps and turn-by-turn navigation work correctly.

Category: Field Service
STATUS DETAILS
New