2

Knowledge Article Case Title Truncated

after using global search to locate a knowledge article, once the results are presented in the grid view the article title is truncated limiting user view, can this be fixed

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Category: Knowledge Management (73)

STATUS DETAILS
Needs Votes
2

Allow editing of language dropdown for KBA - limit search results

The dropdown of the languages in the search for kba on a case holds all languages. There is no way (at least I did not find any) to customize this dropdown and limit the results. We only work with max 4 languages.

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Category: Knowledge Management (73)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

2

Integrating One Note documents as knowledge base articles

I am looking for a way to easily take a series of one note documents and create knowledge base articles from them. I am curious if there is built in integration in order to do this and if so do they have to be formatted a particular way.

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Category: Knowledge Management (73)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

2

Need attachments on the KB records shown in the KB section of the cases

Our tech support group has a number KB records that have attachments ( Specification sheets, cross reference part lists etc..) and currently there is no way to show these attachments on the case form when the KB article is searched.

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Category: Knowledge Management (73)

STATUS DETAILS
Needs Votes
1

Users want to display the KB article name instead of the number on the Power apps Portals.

Issue : Users want to display the KB article name instead of the number on the Portals.


User story : Users want to display the KB article name instead of the number on the power apps Portals. From the below doc it is mentioned as only suffix can be modified, however, prefix ne...

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Category: Knowledge Management (73)

STATUS DETAILS
New
1

KB Artical filter is not working based on a new custom entity

Issue : KB Artical filter is not working based on a new custom entity

Analysis :

Subject is a OOB lookup filter is applied to fetch the KB article. However, user h...

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Category: Knowledge Management (73)

STATUS DETAILS
New
1

Ability to merge two articles into 1 with automation

We have thousands of articles as a result of migrating from another application. We are finding duplicates that we'd like to merge duplicate articles. It would be great if a Knowledge Admin or Manager could use automation to select the data/fields they'd like to keep, merge the 2 and archive t...

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Category: Knowledge Management (73)

STATUS DETAILS
New
1

Knowledge Management 知识库搜索优化

  1. 知识库搜索推荐只展示6条,希望直接显示更多条结果;
  2. 知识库搜索结果希望设置优先显示语言为英语及个性化设置客服本地化语言。

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1 Comments

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Category: Knowledge Management (73)

STATUS DETAILS
New
1

required Print Option for SSRS Report in CRM Mobile app

 Print Option, in my opinion, is crucial for the CRM mobile app. currently CRM Mobile not have print option for reports thanks

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Category: Knowledge Management (73)

STATUS DETAILS
New
1

Multiple KB articles into e-mail body

We would like to be able to use multiple KB articles and insert them into one email to the customer. Comparable to marketing content that can be added to marketing emails.


Customers now use Email Templates and need to create a lot of them to use customized text. If they want t...

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Category: Knowledge Management (73)

STATUS DETAILS
New