1

Ability to change the auto-suggestion content in Knowledge in the Customer Service workspace app as desired.

Please implement the ability to change the auto-suggestion content in Knowledge in the Customer Service workspace application. Currently, the title of the Case record is used as the search content in Knowledge, which is very inconvenient. If we can insert any value, the operation will be smoothe...

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Category: Knowledge Management (57)

STATUS DETAILS
New
1

Knowledge Article editor: add an option to embed an image, instead of having a url

In the editor of the Knowledge article, if you add an image "From File", then the image is always replaced by a link, and people outside our environment can't see those images. The result is that from an email, using the D365 app for Outlook, if you select the "Insert Knowledge Article" from the ...

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Category: Knowledge Management (57)

STATUS DETAILS
New
1

Dynamics 365 Customer service knowledge cases transferred from field service WBS schedule tasks activities

Potentially future featuring the option to easily convert field service wbs schedule task activities gained experiences into customer service knowledge cases maybe optimum ideal luxury. Not featuring converted WBS schedule tasks gained experiences from customer service knowledge, we may potentia...

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
1

Request to improve Knowledge search function in Knowledge article

Currently, Knowledge search function in Knowledge article provides only free text searching. We would like to request to provide advance search function with category such as textbox, lookup etc. If so, user can find the relevance items straightforwardly.

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
1

I think there might be a bug auto-filtering Knowledge Article search component.

I am seeing article results that do not match my "filter" (KA Attribute / Source Entity Attribute).

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for reaching out.

Your suggestion seems to be either misuse the feature or a product bug.

Please reach out to the relevant support channels as specified in Product support.

Sincerely,

PM,

Microsoft.

1

KB record selected from KB search should be displayed larger in UCI same as in Classic UI

On any entity when KB search is enabled and when we select KB record from the search results then the selected KB record should be displayed larger in UCI. If section(KB Search) size is increased upon form the changes were reflecting in classic UI but not in UCI.

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Category: Knowledge Management (57)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider enlarge the search control and also pop out article in full page view in our roadmap. We will update this once we have a timeline, thanks! 

Sincerely,

PM,

Microsoft.

1

Bug: using target="_blank" fails in Chrome

Currently CE knowledge articles are displayed in an iframe and have target=_blank" programmatically added to the a attribute to open links in a new tab. Unfortunately in Chrome this doesn't work - the new tab is opened but some or all of the content fails to load. We have noticed this in links...

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Category: Knowledge Management (57)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out.

The issue seems to be an external issue (chrome specific), and or a product bug. If chrome does not have any issues with rendering other html content with this tag, please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).

Sincerely,

Karthik Gangidi, PM

Microsoft.

1

Show Status of the Article in Default View

Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
1

KA Templates and Search within Portal

The OOB templates to display KA's is not editable. So it's not possible to change what is displayed to whom via Liquid. The OOB template is therefore show/hide everything. A liquid template for KA's that controls the content would be helpful in that it would allow the rendering of the content ...

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

Karthik Gangidi, PM,

Microsoft.

1

Provide the abillity to view Sharepoint documents in the ISH

When using the Interactive Service Hub (ISH) it's not possible to view sharepoint documents against Case and other entity records.

This results in going back to the 'Traditional' Service Hub to access the documents.

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Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.