6

Allow user to tag Knowledge Articles as Favourites

Competitor apps allow Knowledge users to 'tag' an article as a "Favorite" so they can quickly access the article whilst supporting an end-Customer

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1 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Completed
Ideas Administrator

This feature is delivered in Apr'2023 wave.

5

Knowledge Articles: Tracking Content Changes between versions

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1 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

5

Pin or favorite knowledge articles (Agent experience apps)

Knowledge agents who are frequently using some articles or keep handy some important articles needs an ability to access those quickly. Provide an ability to pin or favorite the knowledge articles for faster access.

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1 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Completed
Ideas Administrator

Delivered

5

KB Search Control (on Case) should display already "Linked" Articles by default.

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

5

Ability to insert an image from SharePoint Online site into Knowledge Article

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

4

Translate knowledge articles in real-time

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

4

Knowledge Management Consumption

Within D365 the only way to consume KM Articles is through another record like a case. Otherwise a Portal needs to be created. Now with UCI, Microsoft should create the capability to search, find and consume KM Articles via the UCI App.

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Completed
Ideas Administrator

An independent knowledge search page is available out of box in the product, please check here for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh#independent-knowledge-base-search.  

Sincerely,

PM, Microsoft.

3

Localization for knowledge article categories

There is currently no built-in way to translate categories for knowledge articles. These come up in the knowledge base navigation of the partnerportal template for example.

The idea is to add a translation to categories in the same way as is available for knowledge articles.

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
New
3

Knowledge Base Categories support Web Role

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

3

Machine translation of knowledge articles

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0 Comments

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Category: Knowledge Management (96)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.