Ability to know whether the record registered in the "Cases" entity has been read or unread
Currently, there is no functionality to know whether a record registered in the "Cases" entity has been read or unread.
Adding this functionality will improve convenience for users.
Function to add borders or colors to form tabs
Currently, there is no functionality to add borders or colors to form tabs on Power Apps model-driven apps to make them easier to distinguish. Adding this functionality will lead to greater efficiency and convenience for users.
Use Dataverse search operators in various languages
If you want to use operators during Dataverse searches, they are only supported in the same language in which you provisioned your environment.
Therefore, you cannot create an English environment and use operators for Dataverse searches in both English and Japanese.
This is because...
SLA should be measured in working hours and not include off work hours as well
Currently SLA cannot be set up to only look at working hours but also off work hours need to be added to prevent cases from being escalated too soon. As a result especially for reporting the figures get quite confusing as they don't show the actual (working) time spent on the case but the total t...
Cases table spacing to ideal
Hi!
I suggest that in Customer Service the Cases table spacing would be edited to looking ideal. Now after the rows there are empty space that disturbs the case management. The higher the table the bigger the empty space.
BR
Noora
Time until Case resolved
When working with a client who uses Customer Service we can use the Out of the box functionality to measure how long it took to do certain things with a case through SLAs. What we found out that you can not measure, is the total worktime from SLA expiration to Case resolved. Meaning that we can't...
Thank you for reaching out. Your idea seems to be a question about existing functionality or a duplicate of Microsoft Idea (dynamics.com). Please reach out to Dynamics Customer Service Forum to ask questions:
Dynamics 365 Customer Service Forum - Support & Help
Use these resources to read View active duration, on-hold duration of an SLA KPI | Microsoft Learn about this topic.
Sincerely,
Ravi
PM, Microsoft
Suggested ability to display related records for subgrid features on the Power Pages web portal
I would like to add a method to add a subgrid and display it after adding a form created in Dataverse on the Power Pages screen.
To show the image in PowerApps portal timeline that is posted from Dynamics 365 CRM timeline
whenever, the image or screenshot is posted from the dynamics 365 crm record timeline, it only displays the paragraph but it does not show the screenshot or image on the powerapps portal timeline of the same record. the image should be displayed.
the portal is used by the client and if ...
Automatic Case status change when customer responds back
Currently we have "Pending Customer Response" and "Waiting for Customer Confirmation" when the custom...
フォームのタブに枠線または色を追加する機能
Power Appsのモデル駆動型アプリ上において、現在はフォームのタブに枠線や色等をつけて判別しやすいようにする機能がありません。この機能が追加されるとユーザにとって更なる効率化、利便性につながります。
Administrator
Thank you for reaching out. Your idea seems to be a question about existing functionality. Please reach out to Dynamics Customer Service Forum to ask questions:
Dynamics 365 Customer Service Forum - Support & Help
Use these resources to refer to active duration, on-hold duration of an SLA KPI | Microsoft Learn about this topic.
Sincerely,
Microsoft Dynamics Customer Service Team