I would like to automatically enable auditing for the out‑of‑the‑box entities.
There is no standard functionality that automatically enables auditing when new out‑of‑the‑box entities are added to an app.
The operation of manually enabling auditing each time results in additional effort and becomes a burden for customers.
If this capability were added, it woul...
Ability to know whether the record registered in the "Cases" entity has been read or unread
Currently, there is no functionality to know whether a record registered in the "Cases" entity has been read or unread.
Adding this functionality will improve convenience for users.
Automatic Case status change when customer responds back
Currently we have "Pending Customer Response" and "Waiting for Customer Confirmation" when the custom...
Function to add borders or colors to form tabs
Currently, there is no functionality to add borders or colors to form tabs on Power Apps model-driven apps to make them easier to distinguish. Adding this functionality will lead to greater efficiency and convenience for users.
Feature Request: Enhanced Customization for Autonumber Columns in Power Apps
We would like to request additional customization options for Autonumber columns in Power Apps to better support regional and operational needs.
Expected Behavior:
- Datetime Format:
- The Autonumber fi...
STATUS DETAILSNew
Sentiment analysis should allow more filters for notifications
Current Behavior:
The supervisor can receive sentiment threshold alerts only when their presence is Available or Busy and they're assigned to a queue.
Intended Behavior:
We need to send alerts only to specific supervisor for specific agents i...
Default Font Size when typing an Email in Dynamics Service
When Typing an Email the Font size Automatically defaults back to 9 after setting it each Day. We would like for it to stay the size it has been set to.
Set Case Origin to Conversation Channel
In the Digital Contact Center, when using the out of the box button "New Case" on the Conversation form, a Case is created with Case Origin set to "Web" by default. Even though the Conversation Channel is "WhatsApp" for example. We now use Custom JavaScript to map the conversation channels to ...
How to check the status changes in Dynamics 365 Customer Service
Currently, to check if the status of Dynamics 365 Customer Service has been changed, you can only check the audit log. Since the audit log cannot filter only the status changes or export to CSV or similar formats, the ...
Use Dataverse search operators in various languages
If you want to use operators during Dataverse searches, they are only supported in the same language in which you provisioned your environment.
Therefore, you cannot create an English environment and use operators for Dataverse searches in both English and Japanese.
This is because...