Functionality to activate/deactive a record
Currently there is no logic to hide/show the active/inactive buttons when you are on a listview or a grid with active and inactive records.
Logic should be:
- When on an active listview: only show inactive button to deactivate a record
- When on an inactive listview: onl...
STATUS DETAILSNew
Case conversion should also transfer email content to case record
For the time being, the email and its content can be viewed in the case record's timeline after an email conversion. However, I think we should also implement a feature where the email content can also be transferred directly from the email to the case record's description. As this will remove...
Prompt to Confirm Unsaved Changes on Case, Contact, and Activity Forms
When we open the Case, Contact and Activity record etc. and do any modification on the form, without saving the changes to the record and clicked on close button and refresh button, we are getting a alert messages like this respectively.
- Clo...
STATUS DETAILSNew
Ability to duplicate routing rulesets and routing rule items
Ability to...
- duplicate routing rulesets and routing ruleset items in the interface
- copy the ConditionXML and paste to other ruleset items from the database view
- edit the ConditionXML column directly from the database view
Current state, duplic...
Set Schedule Board Period over 14 days and view all work orders
Dear Customer Support,
In the SCHEDULE BOARD of the FIELD SERVICE module, we need to extend the visible period from the current 14 days to 365 days.
We would like to extend the visibility to 12 months to be able to view and manage the work orders in a bigger t...
Feature Request: Enhanced Customization for Autonumber Columns in Power Apps
We would like to request additional customization options for Autonumber columns in Power Apps to better support regional and operational needs.
Expected Behavior:
- Datetime Format:
- The Autonumber fi...
STATUS DETAILSNew
Microsoft Portal – the list of records – Exported Excel file format
Have a place to adjust column widths and the color of columns title, for better readability when Exported Excel file format
Allow Display Name In Model Driven App
We recently had a developer create a model driven app that will be used as a ticket management system. There are two distinct applications, a customer facing app and an app for admins to work tickets. During the pilot of the program, we discovered that Dataverse can only use First Name and not...
Handling Time Widget for Custom Entities
I would like to know if it will be possible to add the current Case Time Handling Widget to be configured to use withing other custom entities and record the time spent by an agent? We have custom entities like Risk Assessments, where it would be ideal to utilise the widget. I can add it but i...
Line breaks are not reflected when outputting to a Word template.
Currently, line breaks are not reflected when outputting to Word templates using the rich text editor control.
Reflecting line breaks will improve user convenience and further increase operational efficiency.