Dark Mode
Can we have a dark mode for CRM? I will help minimize eye sensitivity while working.
Case All Attachments Grid Control
On Case recently Attachments Grid Control has been added which will show all the attachments which is coming from the email activities. We are utilizing this control but if a customer sends an email with some logos, signatures even those things are being consider as an attachment and these ima...
Use Dataverse search operators in various languages
If you want to use operators during Dataverse searches, they are only supported in the same language in which you provisioned your environment.
Therefore, you cannot create an English environment and use operators for Dataverse searches in both English and Japanese.
This is because...
Case List Viewing
Hello! Some of our users have been experiencing some Cases view issues. Similar to my recently submitted idea it seems to be on the Customer Service Workspace app as well, but maybe not entirely, hence the creation of a new 'Idea':
- The case list view (with user-set filte...
STATUS DETAILSDeclined
CloseIncident action also de-activates BPF that is associated with Incident record
When we resolve a case(incident) from a specific case record from the ribbon button "Resolve", system resolves the case and also de-activate(Abandon) if any active BusinessProcessFlow(BPF) associated to it.
However, when we resolve the same case using CloseInc...
Automatically close conversations once the cases are closed.
Hello team,
At the moment, conversations which are associated with cases do not automatically close when the cases are closed, unless the associated case record is deleted, according to this document: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/auto-close-co...
Can I change the date on my Southwest ticket?
Can I change the date on my Southwest ticket
In the realm of travel planning, uncertainties abound, and Southwest Airlines recognizes the paramount importance of flexibility in your journey. The good news is that modifying the date on your Southwest ticket stands as a stress-free process...
Fixing Arabic Translation for Timers
The Arabic translation for the minutes part in the timer needs to be 'د' instead of 'ش'
SLA's impacted by change of working calendar - EG new UK bank holidays
Following a new UK bank holiday introduced at short notice there should be an ability introduced that allows an update to non working days that recalculates in flight SLA's.
Multiple SLAs in same entity incident
Hi all,
But on entity SLAs, there is just one defaulted anIn my organization we have 100 networks, and some od those networks have different SLAs with specific SLA items on same entity incident.d unique SLA which is applied.
If your remov...