Accesibility setting for Date field place holder
One of the user has vision problem and he relies on system accessbility settings. the new update on date field with place holder causes him disturbance.
Date field: On the Licensing Database the Placeholder is currently showing dd/mm/yyyy. Is it pos...
Bulk uploading into Documents tab for case types in Case Managment 365 Dynamics
Today solution: I have to upload one attachment at the time when uploading files, images or whatever attachment into the Documents tab for a case in Case Management in Dynamics 365 Customer Service.
Wanted solution:
Count of SRs in View
We would like to have count of SRs towards end in each view for better visibility and monitoring.
Controlling "Edit Filter" via role-based access
Request to enable selective control over the “Edit Column” feature, this would allow admin users to restrict certain fields or columns, such as those related to “Amount,” from appearing under “Edit Column.” By implementing this, admin users could better manage which data is accessible for edit...
Remove Time Tracker plugin exception on cancelled or resolved Case on Azure portal/App Insights
The exception related to PreValidationTimeTrackerRecordCreateUpdatePlugin is designed to validate and prevent the creation or update of Final and Automatic time tracker records when a case is already in a deactivated state. For cases that have...
Dynamics 365 default values are not fully language compliant
The Dynamics 365 default values are not fully language compliant, as an example if you are French Canadian and both your setup as an individual is French Canadian and your environment is based on Canadian French, the template for the date shows YYYY/MM/DD known as ANSI standards. In fa...
Allow date format customization based on locale or user preference
Description :
Currently in Dynamics 365 Customer Service, the date format is not always aligned with user expectations or local standards. This can lead to confusion, especially in international or multi-country environments where date formats vary significantly (e.g.,...
Adjust the Frequency of AI Suggestions Refresh When Creating Support Tickets
Hi,
Our customers have reported that, when creating new support case in Dynamics 365 Customer Service, the AI-generated "Suggested Topics" are refreshed far too frequently.
This rapid refresh can cause discomfort and even screen sickness, especially for users...
Default filter operator should be changeable in view columns
Please consider adding an option to change the default filter operator in column filtering for view from ex. "Equals" to "contains", or other filtering type in model-driven app views. This would improve usability for users who frequently search by partial text in lists and views. At the moment...
When a case is resolved, it should make Timeline control read-only as well on the Form
Client has a requirement that when a case is closed/resolved, it's timeline control should be rendered as read-only as well so that users shouldn't be able to create activities manually from a closed case.