1

Allow attaching of multiple attachments in Notes Section through browse link and through Drag and Drop

I see from your ideas section that allowing attaching of multiple attachments in the Email Section through browse link and through Drag and Drop was completed. However, I don't believe it has been completed for the Notes section. It would be much appreciated if you could confirm if this func...

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Category: Case Management (36)

STATUS DETAILS
New
4

Case management, sort case priority

Current Issue:

In Microsoft Dynamics 365, the Case Priority column is currently sorted alphabetically instead of following a logical priority order. This leads to unexpected sorting results such as:

1

Read aloud option for Customer Name

Have an option to read aloud the name of the customer contact so that when calling we have some idea of how to pronounce it. The read aloud option via web client jumps around too much and would be nice to click a button that does it solely for the customer's name. We get cases in all regions...

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Category: Case Management (36)

STATUS DETAILS
New
5

Automatic Case status change when customer responds back

Currently we have "Pending Customer Response" and "Waiting for Customer Confirmation" when the custom...

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Category: Case Management (36)

STATUS DETAILS
New
10

Cases table spacing to ideal

Hi!


I suggest that in Customer Service the Cases table spacing would be edited to looking ideal. Now after the rows there are empty space that disturbs the case management. The higher the table the bigger the empty space.


BR

Noora

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Category: Case Management (36)

STATUS DETAILS
New
3

Request for Default Fuzzy Search Setting

Thank you for your inquiry regarding the ability to perform fuzzy searches during record searches. Currently, fuzzy searches are possible using filters and advanced search options. However, users sometimes need to perf...

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Category: Case Management (36)

STATUS DETAILS
New
1

Add To Queue button- using this user can able to create new queue

The "Add to Queue" button is currently available in the email entity. by using this users are able to create new queue or add selected email form particular view to existing queue which is creating unnecessary tracking of emails to D365 and creating records. This redundancy creates confusion, ...

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Category: Case Management (36)

STATUS DETAILS
New
1

Dynamics 365 Accessibility Screens

The Dynamics 365 (CRM) screens changed 28/10/2024 and are very light with little contrast, they also have a slimmed down font which makes it difficult to readd the information on the screens. This difficulty causes headaches for staff and made worse by those who have dyslexia and suffer from m...

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Category: Case Management (36)

STATUS DETAILS
New
1

Make the colors/icons of option sets on views available on the dashboard

The option sets on the view now have a colour/icon by default. However this is not showing on the dashboard. The status reason for example does not have the color and the origin field does not contain the icon on the same view on the dashboard. It would be nice if these colors and icons are al...

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Category: Case Management (36)

STATUS DETAILS
New
2

Possibility to change default view (Tile vs. grid) in "Attachment Control" Component

Hello,


With the “Attachment Preview” component, the attachments on a case for example, are always displayed as a grid. The user can change this manually to a tile view.

It would be great if an administrator could control the standard view from of the component in Power A...

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Category: Case Management (36)

STATUS DETAILS
New