Current Issue:

In Microsoft Dynamics 365, the Case Priority column is currently sorted alphabetically instead of following a logical priority order. This leads to unexpected sorting results such as:

• Ascending Order: High → Low → Normal
• Descending Order: Normal → Low → High

This behavior does not align with the standard business expectation, where priority should be sorted logically as:

• Ascending Order: Low → Normal → High
• Descending Order: High → Normal → Low

Proposed Solution:

Introduce a logical sorting mechanism for the Case Priority column by implementing custom sort ordering instead of relying on default alphabetical sorting.