13

Default Font Size when typing an Email in Dynamics Service

When Typing an Email the Font size Automatically defaults back to 9 after setting it each Day. We would like for it to stay the size it has been set to.

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Category: Case Management (55)

STATUS DETAILS
New
1

Allow Header Cards to Target Additional Fields Beyond Customer ID

Currently, the header card shown on Customer Details in Dynamics 365 only supports targeting the Customer ID field. It would be helpful to allow it to target other fields

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Category: Case Management (55)

STATUS DETAILS
New
1

Similar Cases feature should also be included in Customer Service Workspace

Similar Cases feature should also be included in Customer Service Workspace. This functionality is only available in Customer Service Hub.

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Category: Case Management (55)

STATUS DETAILS
New