Currently we have "Pending Customer Response" and "Waiting for Customer Confirmation" when the customer is responsible of current key action in the case or when a solution is provided to the customer and waiting for customer confirmation on that. The status message is not changed when the customer responds back.

It would be a good idea if the case status changes automatically to Pending MSFT action or any similar status message when customer responds back with necessary information and the case is highlighted automatically in our DFM dashboard so that we know customer has responded and we need to prioritize working with customer which helps providing better customer experience and faster resolution. This helps in case we miss any email correspondence when cx responds back.