Delay Microsoft Updates
We release to production outside of office hours. Once we planned to release solutions to production at the same time Microsoft was also uploading Solutions to production which blocked out production release. We would like to be able to define time windows or have another solution to prevent M...
STATUS DETAILS
New
Set Case Origin to Conversation Channel
In the Digital Contact Center, when using the out of the box button "New Case" on the Conversation form, a Case is created with Case Origin set to "Web" by default. Even though the Conversation Channel is "WhatsApp" for example. We now use Custom JavaScript to map the conversation channels to ...
STATUS DETAILS
New