In the Digital Contact Center, when using the out of the box button "New Case" on the Conversation form, a Case is created with Case Origin set to "Web" by default. Even though the Conversation Channel is "WhatsApp" for example. We now use Custom JavaScript to map the conversation channels to the correct Case Origin.

It would be great to be able to map the Channel of the Conversation to the Case Origin in the (Copilot) Customer Service Admin Center to have this feature out of the box available instead of needing custom JavaScript.