4

Dashboard is empty for Service Role

With the Service Role Set, the Home Page is empty with no views. You have only access to the menus. When you open the Business Central Mobile app with the same Role, there are no tiles. Dynamics 365 Business Central Online Version

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1 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for your feedback. We have made it available with Business Central 2020 release wave 2.  

Please refer to the following link for more information: https://docs.microsoft.com/dynamics365-release-plan/2020wave2/smb/dynamics365-business-central/easier-choose-right-role-center  

Andrei Panko
PM, Microsoft
4

Fix "Standard Service Line" Tablerelation of "Unit of Measure Code"

Hello togehter, the table relation of "Unit of Measure Code" in "Standard Service Line" should be: IF (Type=CONST(Item)) "Item Unit of Measure".Code WHERE (Item No.=FIELD(No.)) ELSE IF (Type=CONST(Resource)) "Resource Unit of Measure".Code WHERE (Resource No.=FIELD(No.)) ELSE "Unit of Measure" ...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
4

Service contract - Valuta

Hi, We are using the service contract, we need to be able to enter the amount of the contract in the customers valuta. So the created invoice, for a year, including the month line, is matching a 100% we the agreement made with the customer.

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
3

A Service Item will be created automatically when a Service order is posted as shipped

Go to item list and create a new item using retail template (70075) -Service Item Group = “Desktop” as it is set with create service item = yes -Item Tracking Code = SNALL 2- Go to item journal and create a new line -Type Purchase; Item 70075; Location BLUE; Quantity 10; 3- Select I...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
3

Link standard service codes to the serviceitem

When you use the function Get Std. Service Codes, these will not be linked to a service item. In the process you want recurring service codes to be linked to each service item you choose. - create the service order - fill the service lines with the service items that need service - choose a Std....

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
2

Block Service Items for Service Documents

For working in service area it would be very helpful to block a service item such as an item for specific actions. Whenever a service item is blocked the user should not be able to a a service item so service documents e.g. in service quote, service order, service invoice, service cr. memo or ser...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team
2

Ability to default Skill Code by Service Item Group

Today it seems you can only relate the Skill code to a specific Service Item but if those are being auto generated and are down to the specific piece of equipment, it would be better to set the Skill Codes up against the Service Item Group. You could then default them on the Service Item when ...

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2 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
1

Determine service discount based upon item instead of service item

The service discount for materials on the service item worksheet is set on a service contract. You can setup service discounts based upon service item groups. The discount is determined based upon the service item group of the service item. As a result, all the materials that are used for the ma...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
1

Service Contract Quote to Service Contract (Signed option configurable)

Hello, When a Service Contract is created from a Quote Service Contract, the Service Contract is created as Signed. I'm reading carefully this doc (https://docs.microsoft.com/en-us/dynamics365/business-central/service-how-to-create-service-contracts-and-service-contract-quotes). I suggest two t...

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
1

Retrieve service invoice lines into a service credit memo

We need the possibility to get (posted) service invoice lines into a service creditmemo. This is not possible. We have on the sales credit memo the function copy document. This is what we are looking for in the service credit memo.

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0 Comments

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Category: Service Order Management (53)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion: 
Microsoft Idea · Copy documents for Service Creditnota's (dynamics.com)
 
Please add your valuable votes and comments to the suggestion above instead.
 
Sincerely,
Andrei Panko
PM, Microsoft