24

Send e-mail confirmation from service quote and service order

When a customer calls in and wants a quote for a service job there is no functionality today where you can send an e-mail confirmation from the system as you can with the sales order confirmation and the purchase order confirmation. Even though the headline over the button "Print" is called "P...

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1 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
24

Option to attach documents on Opportunity Card, Service Order, and Service Quote

Currently, the only options from those pages are to attach link with a description, or notes, and I believe it would be a great implementation to also add the option to attach documents in the Opportunity Card, Service Order, and Service Quote, as the functionality already exists for other parts ...

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestions:  
- Opportunity https://experience.dynamics.com/ideas/idea/?ideaid=58151a0d-3a8e-eb11-8ced-0003ff45c92a
- Service Order/Quote https://experience.dynamics.com/ideas/idea/?ideaid=2e74ac75-f240-e911-867a-0003ff68b621

Please add your valuable votes and comments to the suggestions above instead.

Sincerely,
Andrei Panko
PM, Microsoft
23

Link service loaners to fixed assets

When in service management loaners are used, these loaners are usually also fixed assets for the company.

It would be nice to be able to link the correct fixed asset on the loaner card.

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
23

TCS on Goods Sold in Service Module

Business Central does not have an option for collecting tax (TCS) in the service module. If any company wants to collect TCS on goods sold to customers while servicing any item or if the customer has an AMC contract, this feature is currently unavailable.

For Example: The TCS nature of ...

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
23

Service External document number is missing

The very important field External document number is missing in Service.

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for your feedback. The requested functionality was released.

Sincerely,
Andrei Panko
PM, Microsoft
22

Better manage the logistic process around lending and return receiving loaners

When a loaner is lend to a customer, the process is now as simple as selecting the loaner on the service order item line.

And when the loaner is returned, the process is as simple as clicking button 'return loaner' in the service order item line.


For many companies, this...

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
22

Warranty & Consumption Posting on Service Order Lines

Warrantee Discount and Consumption need their own posting setup. Currently Warrantee Discounts are treated according to the general Sales Discount setup. Ideally you would be able to post this to a Cost of Poor-Quality account or similar.

Similarly, Consumption is treated as a Negative ...

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
22

Email Service Work Order

When implementing service for customers a common request is the ability to email the service work order. This would be a great addition to the module.

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
New
22

Service Order Resource costs should post to the General Ledger

When a Resource is posted on a Service Order, the entries posted will only DR. AR and then CR. Sales to the General Ledger (GL). It does not post the Resource Costs to the GL. I would expect it to record the costs to the GL that is associated with the Service Order. Without the costs, it's rec...

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2 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Needs Votes
Ideas Administrator
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
21

Service Module: Add and manage the payment method and SEPA levy mandates into service invoices

Currently Business Central don't offer to users to fill a payment method code and SEPA direct debit mandate informations in the Service Contract. Therefore you have no choice for submitting recurring service invoice to SEPA direct debit collection process. SMATI Abdel.

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0 Comments

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Category: Service Order Management (142)

STATUS DETAILS
Declined
Ideas Administrator
Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion:  

Please add your valuable votes and comments to the suggestion above instead.

Sincerely,
Ivan Koletic
PM, Microsoft