When a Resource is posted on a Service Order, the entries posted will only DR. AR and then CR. Sales to the General Ledger (GL). It does not post the Resource Costs to the GL. I would expect it to record the costs to the GL that is associated with the Service Order. Without the costs, it's recognizes sales to the GL without costs and it requires someone to manually book an entry for the costs which is prone to errors (i.e. using the wrong GL, Dimensions, amounts, etc).

Can we please look into posting the Resource Costs directly to the GL when a Service Order is posted?
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Ideas Administrator

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team



In the same manner this should apply to items of the type service in Sales Orders.

Currently only a value entry is created with the non-inventory costs leading to a skewed result for profit as costs are not in the GL.

Category: Service Order Management