RSO to take into account Customer Rating when scheduling
Some customers (key accounts) are considered more important than others. When scheduling two identical work orders (same distances, priority etc) the one for the more important customer needs to take precedence and be given a higher score by RSO. Need the facility to have an account rating aga...
Update Help & Training documentation
Please provide updated and more detailed documentation. Your documentation is out of date which just makes it so difficult to understand the module functionality and provide clients with clear answers when they ask questions regarding anything but the most basic scenario's.
Thanks for the feedback, Team is working on publishing more training /readiness documents
RSO - Setting to build a schedule for an explicit date, not only relative offsets
Today the RSO can only be set up to run for a relative range: the range offset: 2 hours, 1 day, etc.
There is no way to specify "I would like to create a schedule for Monday, 3 July 2017."
This frequently results in multiple runs of the RSO to ensure the schedule is built for the...
Thanks Boris for the feedback, we recently release RSO new build for Dynamics365 v9.0 org, there is a new feature called Schedule Board Integration, on the very right, there is a tab called 'Optimization' with optimization scope information prepopulated, you can modify From/To info directly with exact date/time like the scenario you mentioned then save back to your original scope.
RSO:Allow travel outside working hours and maximum travel from home location
Thanks for submitting the idea, this is being planned for upcoming wave
RSO: Limit travel between bookings
RSO: Data effective territory
RSO: Date effective location
Administrator
Can you model importance of customer as priority of requirement ? then use ' High priority requirement' objective to influence RSO optimization decision ?