RSO - Aggregate Total Work Orders Scheduled, Total Work Orders Modified, Total Travel Time on Scheduling Optimization Requests and Show in grid on Scheduling Optimization Schedule form
Would be useful to display this data in the grid to compare subsequent iterations of RSO executions. Ideally, would be useful to be able to roll back to a specific iteration of the RSO if a subsequent iteration results in fewer Work Order Scheduled or more total Travel Time than a prior iterat...
Schedule Board - time display across the top of each board - Make it less jumbled
The new schedule board that is being implemented on April 1, 2023 displays the time as 1:00 pm, 2:00 pm, etc, if you have the display size set to 100. Once you start to decrease the display size the times across the top start to get smashed together instead of shrinking and adjusting appropri...
Schedule Board - Map Details - Display size
The old schedule board that is being deprecated on April 1, 2023 displayed several lines of info when hovering over a work order on the map. The new schedule board that is being implemented on April 1, 2023 displays just a few lines and then you have to scroll to see the rest of the informati...
See Travel Time from previous and next job while trying to find best spot for scheduling
When scheduling a Work Order, to find the best time, it would be nice if the system looked at jobs later in the day. Right now the system is only looking at jobs prior but if there is a work order scheduled later in the day, it should take that work order into account for travel time. Would ...
Global schedule board view settings
When accessing the schedule board within the work order via the button "book", the default board view settings are not stored.
Every time the user has to change the settings (timezone, etc.) again.
On example is the difference between the time zone in the workorder and the displaye...
Add an option to lock the duration of existing bookings that are planned during the optimization range
In most of our customer's use case scenarios, they will be using the RSO to shuffle around the planning over a period that already contains existing bookings. However, when executing the RSO over a time period that already contains bookings, the current default behavior is that the RSO will ad...
Feature/Option that locks user experience while RSO in flight
It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.
We were experiencing is...
Product Enhancement
This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...
Are you referring to crew scheduling? RSO does not currently support crew scheduling. However, scheduling assistant does. This would allow you to schedule a resource and equipment. Resource crew scheduling in Dynamics 365 Field Service | Microsoft Docs
- Field Service PM team
Resource Requirement is stored according to the 24 hours
We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...
Thanks for your feedback, I understand this can be an issue. We will evaluate the request and get back to you.
Field Service PM team.
Adding Offset handling for the RSO
At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...
Administrator
Thanks Boris for the feedback, yes , this is part of what if analysis scenario we are planning for future roadmap: more analytical statistic to show # of work order, # of travel time, # of working hours etc optimized for specific RSO run, and with the capability to compare multiple runs and rollback if subsequent run doesn't satisfy business goal