3

Ability to hide Schedule Board tabs launched from the RSO optimization schedule

When you open the schedule board using the button on the optimization schedule, a new tab is generated, this might give you quite a number of tabs. Hiding them works (e.g. by only assigning them to a dummy user) , however if you now try to open them again from the optimization schedule, you en...

Read more...

0 Comments

Read more... 0 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Needs Votes
Ideas Administrator

Suggest to assign that specific RSO SB tab to yourself ONLY instead of dummy user, in that case,  other dispatchers won't see that many tabs, and RSO admin still can access schedule-board tab if needed 

3

Certification Expiration

For Certification-type Characteristics, add Expiration Date functionality and notifications/alerts of imminent expiration (configurable); also add the dates to the Resource tooltip on the URS Schedule Board

Read more...

2 Comments

Read more... 2 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Declined
Ideas Administrator

Thanks Boris for the feedback, this is duplicate feedback as ID0003028, hence close this one. 

3

Provide more detailed documentation on RSO scheduling

RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients.

I have tested schedules with many different configuration and th...

Read more...

3 Comments

Read more... 3 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Completed
Ideas Administrator

RSO white paper based on latest version in the market just got published, please check here for more details https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview

3

Add Billable vs. Non-Billable Setting to Pay Types

When Booking Journals are created for a Bookable Resource Booking, the system automatically sets certain ones to Billable and others to Non-Billable (ex. Booking Journals for Travel are always set to Non-Billable).

 

Each Pay Type should be configurable as either Billable or...

Read more...

0 Comments

Read more... 0 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are not considering the suggestion at this time due to the following reason: There is currently the ability to flag these travel booking journals as Billable. 

On journals with a type of working hours, overtime or business closure, billable is set as true by default.

On journals with a type of break, billable is set according to BreakHoursBillable field on the Price List specified on the work order.

On journals with a type of travel, if TravelChargeType on the Account for this work order is set to Hourly, then Billable is set to true by default, otherwise billable is set to false. 

Hope this helps! 

Sincerely,

Shloma Baum

PM, Microsoft

2

Same dispaly of schedule board booking tooltips view for hourly, daily, monthly view

Booking Tooltips view is differently displayed (hover by mouse over reservation) within the schedule board hourly view setting vs daily and weekly views setting. The Idea is to allow to set up the same booking tooltips for hourly, daily, weekly scheduling calendar view.

Read more...

0 Comments

Read more... 0 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
New
2

Future looking Travel Schedule

In a lot of scenarios we are facing issues with planned road close in different area. Planned construction or maintenance of roads is prescheduled and available in the modern navigation devises today. For an better automated schedule it would be required that future, and planned changes at the t...

Read more...

0 Comments

Read more... 0 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
New
2

Enable Optimization for Toll Free Streets

In a lot of our existing scenarios in europe there is a need to enable the RSO to handle toll free streets for the route optimization. When streets with toll can be excluded, the scheduling is optimized for the companies fees. This includes the used vehicle if it is a car, light truck or heavy ...

Read more...

0 Comments

Read more... 0 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
New
2

RSO - Allow Batch Scheduling of Orders.

Currently, the RSO will schedule all Work Orders within a certain territory.

Would be great to be able to search for a batch, or subset of Work Orders in the Work Order View (or Requirements in the Resource Requirements View), multi-select, and trigger scheduling on just that subse...

Read more...

1 Comments

Read more... 1 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Completed
Ideas Administrator

 Thanks Boris for the feedback, yes, this is in our roadmap already, optimization scope extensibility to allow customer define their own view of scheduling, in your case, optimize a sub-set of work orders not always per territory  

 Regards,

 Feifei Qiu | MSFT PM

2

RSO available on more than one organisation at a time

The Resource Scheduling Optimization add-on can only be deployed on one organisation or instance per tenant at a time.  I read this as meaning that, once live, any testing using the RSO either happens in the Prod instance or has to be done out of hours.

Could the RSO be available o...

Read more...

1 Comments

Read more... 1 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Completed
Ideas Administrator

It’s possible to have more than 1 RSO deployment on multiple Dynamics365 Organizations which on the same tenant, but customer need to purchase additional RSO entitlement .  if they are enterprise account, can contact their local account manager to purchase additional RSO

Regards,

Feifei Qiu | MSFT PM

2

RSO - Aggregate Total Work Orders Scheduled, Total Work Orders Modified, Total Travel Time on Scheduling Optimization Requests and Show in grid on Scheduling Optimization Schedule form

Would be useful to display this data in the grid to compare subsequent iterations of RSO executions. Ideally, would be useful to be able to roll back to a specific iteration of the RSO if a subsequent iteration results in fewer Work Order Scheduled or more total Travel Time than a prior iterat...

Read more...

1 Comments

Read more... 1 Comments

Category: Resource Scheduling Optimization (31)

STATUS DETAILS
Completed
Ideas Administrator

Thanks Boris for the feedback, yes , this is part of what if analysis scenario we are planning for future roadmap: more analytical statistic to show # of work order, # of travel time, # of working hours etc optimized for specific RSO run, and with the capability to compare multiple runs and rollback if subsequent run doesn't satisfy business goal