RSO engine to support Organization Unit constraint
RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which i...
Recreate RSO Schedule Board Tab when it is deleted
When defining a new RSO Optimization Schedule, upon saving the record a specific RSO schedule board tab is created based on this new optimization schedule. The problem however is when someone deletes the schedule board tab, you will never be able to create this specific RSO schedule board agai...
Enable Optimization for Toll Free Streets
In a lot of our existing scenarios in europe there is a need to enable the RSO to handle toll free streets for the route optimization. When streets with toll can be excluded, the scheduling is optimized for the companies fees. This includes the used vehicle if it is a car, light truck or heavy ...
RSO to Support Requirement Groups
Use Resource Scheduling Optimization (RSO) to optimize to Support Requirement Groups.
- Currently they have 2 resources
- R1 - User (Driver)
- R2 - Equipment (Big Truck)
- All work orders have specific requirement ...
STATUS DETAILSNew
RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources
This is key for both Field Service and Universal Resource Scheduling.
For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...
Schedule (book) multiple (bulk) Work Orders
In my company we have the following scenario:
filter some work orders (20-50 items) by street and schedule them to a bookable resource person.
Currently this can be done, one by one, but takes a lot of time.
Is there any existent feature that can help us to do this fast...
You can leverage Resource Scheduling Optimization to achieve this scenario. For more, please refer to this document https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview
Ability to set travel mode based on Resource Requirement/Resource
My customer wants ability to set travel mode (Driving/Walking/Train) per resource requirement/Resource. The main means of transportation vary from region to region but customer can only set a single travel mode per instance now.
Create Bookings based on hours, without exact start and end time
We would like to create Bookings (Bookable Resource Booking) based on hours, without entering an exact start and end time: "Start" and "End" should be date only fields. "Duration" should contain the number of hours. It is important that the work is done on a specific day but it is up to the resou...
Schedule Service Activities with RSO
I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO
Future looking Travel Schedule
In a lot of scenarios we are facing issues with planned road close in different area. Planned construction or maintenance of roads is prescheduled and available in the modern navigation devises today. For an better automated schedule it would be required that future, and planned changes at the t...
Administrator
If dispatcher explicitly deleted schedule board tab ,we assume they don't want it anymore, re-create them automatically might be annoying , suggest to re-create scope if you need to re-create RSO SB tab