6

RSO engine to support Organization Unit constraint

RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which i...

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
6

Recreate RSO Schedule Board Tab when it is deleted

When defining a new RSO Optimization Schedule, upon saving the record a specific RSO schedule board tab is created based on this new optimization schedule. The problem however is when someone deletes the schedule board tab, you will never be able to create this specific RSO schedule board agai...

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

If dispatcher explicitly deleted schedule board tab ,we assume they don't want it anymore, re-create them automatically might be annoying , suggest to re-create scope if you need to re-create RSO SB tab 

5

Enable Optimization for Toll Free Streets

In a lot of our existing scenarios in europe there is a need to enable the RSO to handle toll free streets for the route optimization. When streets with toll can be excluded, the scheduling is optimized for the companies fees. This includes the used vehicle if it is a car, light truck or heavy ...

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2 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
4

RSO to Support Requirement Groups

Use Resource Scheduling Optimization (RSO) to optimize to Support Requirement Groups.


  • Currently they have 2 resources
  • R1 - User (Driver)
  • R2 - Equipment (Big Truck)
  • All work orders have specific requirement ...

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    1 Comments

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    Category: Resource Scheduling Optimization (56)

    STATUS DETAILS
    New
4

RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources

This is key for both Field Service and Universal Resource Scheduling.

For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Completed
4

Schedule (book) multiple (bulk) Work Orders

In my company we have the following scenario:

filter some work orders (20-50 items) by street and schedule them to a bookable resource person.

Currently this can be done, one by one, but takes a lot of time.

Is there any existent feature that can help us to do this fast...

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Completed
Ideas Administrator

You can leverage Resource Scheduling Optimization to achieve this scenario. For more, please refer to this document https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview

3

Ability to set travel mode based on Resource Requirement/Resource

My customer wants ability to set travel mode (Driving/Walking/Train) per resource requirement/Resource. The main means of transportation vary from region to region but customer can only set a single travel mode per instance now. 

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
3

Create Bookings based on hours, without exact start and end time

We would like to create Bookings (Bookable Resource Booking) based on hours, without entering an exact start and end time: "Start" and "End" should be date only fields. "Duration" should contain the number of hours. It is important that the work is done on a specific day but it is up to the resou...

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
3

Schedule Service Activities with RSO

I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
3

Future looking Travel Schedule

In a lot of scenarios we are facing issues with planned road close in different area. Planned construction or maintenance of roads is prescheduled and available in the modern navigation devises today. For an better automated schedule it would be required that future, and planned changes at the t...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes