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RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which is quite difficult to create and maintain.

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J

Also, within the Org Unit constraint, priority or ranking the Org Units similar to ratings for skillsets makes it more flexible. This is useful in scenarios where the Org Units are given preferences based on the product or work order type to fulfill them.

Category: Resource Scheduling Optimization