Microsoft Dynamics 365
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Auto-add item to e-commerce cart - gift items for example
Make it possible to define items that should be auto-added to the cart - with an optional text or similar.
For example - the retailer/e-commerce site owner wants to give away a free gift with every purchase for a limited time. Say like a introduction offer or a special offer when opening a site...
Order operations (58)
Mode of Delivery should not be required for Non-Retail Sales orders
Mode of delivery if enabled for POS orders should not be a required field on the Non-Retail orders. Currently if the items are found in the mode of delivery, the system requires the mode of delivery to be filled in on Non-Retail orders as well.
Thank you for this information, I would suggest filing a bug for this. The valiation of delivery modes is a retail/commerce only feature. If you are truely creating a non-retail order (i.e. the "is retail" flag is not set at the order header), then the logic to validate the mode of delivery against item/channel/address should not be triggered. If you find it is, we would suggest filing a bug with support to review this further. Thank you - Holly Haines, Principal Program Manager.
Cancel Edit order should not create void transaction
Currently if we perform an "Edit order" from POS “Find Order" or "Order fulfillment Screen" to check the order detail then we want to exit this order without changing any thing.
We would need to perform an "Void" action which create a transaction type void in the POS journal but actually the cust...
Item Return at POS should be exchaged with the item with Customer order (shiped or picked up)
Currently at POS when we are returning the item with or without receipt then the exchange is possible only for the cash and carry in the store at POS. However in OMNI channel scenario the customer arrives at the POS for return of item. He is looking to exchange with say different size but sinc...
Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog. -Holly Haines, Principal Program Manager
Enable bundles in Commerce
For some unexplained reason, your KB article about bundles states "Microsoft Dynamics 365 Commerce channels, such as online, point of sale (POS), and call centers, don't support revenue recognition (including the bundle functionality). This also includes the Prospect to cash solution for Dynamics...
ATP/CTP available at POS for the basket
When a customer order is created it is very common to want to be able to calculate the earliest possible delivery time, using ATP or CTP.
This is not available for POS, meaning the sales rep is not able to provide a calculated delivery time to the customer upon selling.
Please add capability to ...
Pre-Booking Option on E-commerce
We need to have Certain Product with Pre-booking Option , where-the customer can pay advance amount to reserve the Item via E-commerce
Delivery or invoice is not allowed to this address - While posting invoice - Retail statement error
while posting invoice system is checking whether the delivery address is active.
Retail Statement errors –
While processing the state Customer order invoiced, generic exception encountered in retail statement XXXXXXX in the controller: Posting Posting Sales order: XXXXXXXXX Item: XXXXX Delive...
Auto-select sales order header when a sales line without a sales order header is selected in the return order form
While performing a return order in the Customer Service form, it is possible to select sales order lines and process the return order without selecting a sales order head. This leads to a scenario, where the default RMA values from the call center parameters -> RMA are not applied to the return o...
Retail sales order option to include expected delivery time
Having the option to include expected delivery time and the option to easily write vehicle car characteristics in the event there maybe a delay (e.g. kitchen equipment repair, safety cleaning, unplanned incident, etc....) maybe ideal.
Not having the option to include order expected delivery and ...