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Problem statement: When a customer visiting an e-commerce site attempts to checkout, they are prompted to enter their delivery address. The country/region picker on the site, displays all country/regions configured in Dynamics 365 HQ. However, e-commerce sites often have restrictions as to where they are allowed to ship goods for reasons such as tax and import restrictions. There are likely also limitations around currency and language translations for the site. The full list of countries are required in Dynamics 365 HQ as this serves the entire ERP application - so for example you may purchase goods for APAC countries, but not support delivery to those countries.

Suggested solution: The new feature of geo-detection and redirection added the capability to specify which country/regions apply to an online store. The country/region picker on address creation (both on checkout and customer account pages) should be limited to this list of countries, rather than enabling all countries. Additionally, it would be great if a 'default' could be selected (similar to languages setup on the online store), so that the country/region picker can be defaulted correctly based on the channel.
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the idea!  We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!

Comments

A

we as a customer have had to customize our checkouts to only display the country/s in the market they are shopping. would love to get back to standard.

Category: Order capture and checkout

A

Second Andrew on this. Very difficult to convince the customer this is a customization.

Category: Order capture and checkout

A

Note: I appreciate you can restrict delivery options based on country - however this generates a poor customer experience, where they enter their delivery address details first, only to find out the order cannot be delivered to their address. The error message in this instance, doesn't even prompt the customer that the reason is that their country is not available for any delivery option.

Category: Order capture and checkout