Dynamics 365 Field Service

The default system behaviour when a Booking has an Estimated Travel Duration is that the total Booking duration is made up of the planned Work duration and the Estimated Travel Duration.

When the Resource travels to the customer after setting the Booking Status to Travelling, and then sets the Booking Status to In-progress, the Booking duration is being extended by the original estimated travel duration.

The End Time of the Booking is therefore changed to the planned End Time to be the End Time plus another section of Travel.

This can lead to a Booking showing over 2 days in the Agenda view in mobile which is confusing for technicians.

Idea - to change the standard behaviour is this situation to not add the estimated Travel duration to the overall Booking duration at the end of the initial Travel phase.

A setting option to allow existing behaviour may be beneficial for some, although it would be an easy localised customization to automatically add to the Booking Duration with the Initial Travel Duration when the Booking is set to In-Progress. To do the opposite with the existing setup is not so simple as estimated Travel duration gets set to 0 when the Booking is set to In-Progress. This is also strange as it prevents data reporting of estimated travel duration compared to actual travel duration.

Currently, HTML web resources are not supported in offline mode. But to add some custom UI on the form we need the HTML web resources functionality. However, due to these limitations, we are unable to add HTML web resources to the form.

Microsoft has mentioned in docs that HTML web resources are supported in offline mode but it is not supported yet in offline mode.

Earlier in the field service mobile app HTML Web resources were fully supported in both modes as well as on all platforms. But In this new field service(Dynamics 365) Mobile app HTML web resources are not supported even after adding just a simple heading tag.

Requesting the Microsoft team to work on adding support of HTML Web resources offline for the field service(Dynamics 365) Mobile app same as supported in the old Field Service Mobile app.

We need to over 80 technicians on multiple weeks and this line takes a lot of space and is a new feature that we do not need.

Remove the first line displaying the hjours booked and % that apperars in the dayl, weekly view etc.. The hourly view does not contain this information.

It is sometimes very difficult to read a QR code with android devices using Field Service Mobile.

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning

The device needs to be at a specific distance and angle for it to read the QR code and it can take a user 30 seconds or so to position their device properly. Please consider improving the read capability in this scenario.

HI Team,

We 've seen few changes in terms of Embedded Power BI Dashboard in Dynamics Issue after wave 2 release.

1.  when we using Power BI Dashboards within Dynamics 365 Since last week, the Power BI Dashboard behavior changed where if user interacts with the Power BI Dashboard within Dynamics 365, like clicking on a row or clicking a filter, it will auto pop up the power bi in a pop up window
2. User need to scroll when opening a Power BI Dashboard to have the dashboard render to the user. 

These are the above 2 changes we observed. Could you please get these fixed where it works like previously? keeping user experience into consideration ?

On large width screens (curved) we are noticing the resource filter panel consumes a lot of space. It appears to be set as a percentage of the screen size and becomes impractical on larger screens.

The size of this panel should be configurable like other panels on the screen. Users are looking to keep this panel open for ease of filtering, but on large monitors its not feasible due to the real estate it consumes.

Currently Microsoft gives an error when trying to export data to excel from an unrelated column in a view.

An error has occurred. {1}{0}

Error code: 0x80040216

Session Id: 81c803f1-9f5d-4948-b6f0-72ab00fb5666

Activity Id: 694c956f-21e7-4642-a094-884b7664f0ce

Ideal solution would be to enable this behavior.

Mapped fields - When you run an app in offline mode, mapped fields aren’t prepopulated when you want to create a follow-up work order or create a new record from a table that has fields mapped to another table.

Having read through the instructions, and sill not being able to create proper multi day scheduling is a bit frustrating. My industry means my techs are traveling all over the US, usually for a minimum of a two-day effort. What we need is an automated process in D365 that we choose multiple days for one WO/booking and it automatically splits the days into 8-hour shifts. Then, if we want to manually edit the booking for each day to different start and end times we can.

I think the default of the program should have a multi-day functionality that has a normal 8-hour workday as the default. If you want to alter the default, then having an easy way to make the changes to start and end times should be readily available.

The primary challenge is that to make changes requires hunting down multiple tabs and locations where changes can be made.

In the Field Service App -> Settings -> Inventory, there is a setting to prompt inventory dialog to confirm or reject, but there is no option to turn the check off entirely. Some of our clients don't use the Product Inventory feature, but do want to mark stuff as used, causing the system to always flag product as negative inventory. While users can constantly hit okay all the time. We should have an option to just turn it off entirely.