Dynamics 365 Field Service

The planners that work with the schedule board get confronted with ad hoc problems. To oversee possibilities in the schedule they would like to have a check-box functionality to select random resources from different capabilities and/or resourcegroups.

The current (on premise) solution offers this functionality and is used by all planners throughout the day.

Customer would like the option to show/hide the utilization bar on the schedule board on the Daily, Weekly, and Monthly views. Note that it is the utilization bar that is shown above the bookings.

Hi Team,

Could you please introduce a feature for allowing customization to add a new option for repeat a series every four weeks in Work Hour control in Bookable Resource entity of D365 Field Service.

Thanks,

Debasish

Preview of a PDF document should be available in Field Service Mobile App for Android in the Timeline section just like we have for iOS devices.

Will suggest to have a Design Change Request so that the attached PDFs can be directly previewed in the Android App of Field service.

Hi,

We would find it very useful to be able to enter travel time after the work for a booking has been completed and have it display on the schedule in the same manner as travel to a booking currently does. It is rare that our resources travel to successive bookings, but we do have a need to factor in return travel at the end of a day or other travel between bookings.

Post travel could have options of:

• Return to resource start/end location
• Travel to another specified location or unspecified location with a travel time entered
• Apply travel time for next booking i.e. behave as it currently does now.

This applies to both work order and project bookings.

Thanks

John

Even completed resource requirement can be still scheduled using new schedule board which effected our business very badly.

so make a restriction on the resource requirement to prevent scheduling completed resource requirements again.

Hi,

The Incident Types and the related Incident Type Service Tasks serve as templates for the Work Order Incident and Work Order Service Tasks. There Microsfot logic already clones the information from the template tables into the ones associated to the Work Order. Since all these tables are customizable we would like to enhance them with more fields so we can see them reflected the tasks.

So our use case is to provide additional information in the Incident Type Service Tasks and have our custom fields being mapped automatically to the related Work Order Service Tasks. At the moment this is not possible and we are using a workaround of copying the information into an OOB field to get our data mapped into the Task.

At present, if two people are dealing with booking resourses at the same time it is possible to double book a resourse as there is no check at the point of booking to make sure that the schedule assistants retrieved slot availability is still current. The same problem exists with the msdyn_CreateRequirementGroupBookings API, if you are exposing the ability to book a resourse to a group of people via the API then between getting availability (msdyn_SearchResourceAvailabilityForRequirementGroup) and booking it the data becomes stail and double+ bookings for the same resourse occures. This problem becomes unmanageable when its a large group of people booking a small amount of resourses.

I would like the "msdyn_CreateRequirementGroupBookings" API to pass back False in the returned HandlerExecuted value if the resourse requirements arn't met. I would also like the scheduler assistant to check availability at the point of booking.

As communicated by Microsoft in the documentation: since October 1st 2024, the old schedule board is no longer support/working in Field Service This old schedule board control was supported on all clients:

• Web
• Mobile
• "Power apps" Windows app

After migrating to the new schedule board, we have received reports from our users that the schedule board no longer works in the Windows app. After creating a support ticket with Microsoft, it was confirmed that the new schedule board is no longer supported in the Windows app.

This is a clear gap in the product experience and we would like this to be supported because a lot of our users prefer using the Windows app over the browser.

Book Button should be available on Mobile version of Field Service Mobile App.

As of today Book button is available only in desktop version and not in Mobile version of FSM app.