Dynamics 365 Field Service

Many companies do not schedule resources on the weekend, thus it would be helpful if we could hide these days completely on the schedule board. I would not fix this to Sat/Sun as some countries have different weekend days or companies might have entirely different working days.

In almost every implementation, custom actions to a booking become necessary. Having to open the booking and calling logic by clicking a button or running an ondemand workflow is quite cumbersome for a dispatcher. Suggestion: To achieve maximum flexibility, provide the ability to register custom workflow actions per entity type.

Field Service today only supports creating Work Orders for a Service Account. It would be great to also support Contact (so we can support the B2C scenario).

Scenario: we are planing service jobs in a heavy industry solution for multiple days! As soon as we choose the day view. This view shows on each resource / day cell an aggregation of the numbers of booked hours. We don't need to see the hours, we need to see the Service Job name! Like it is in the hours view. Using in the hours view does not work, because it is limited to 7 days! Please make it possible to deactivate the aggegration and adjust/customize the tile in the day view like it is already in the hours view

Reinstate the syncing of resource bookings with the resource's Outlook calendar, a feature that was greatly missed when it was depreciated becuase at the moment to get an Outlook appointment we have to use a multitude of MS Flows, Workflows and JS to get an appointment record created against a booking and ensure that it is kept upto date with time changes. Sometime like this should be a basic out of the box feature for a resource scheduling system.

Several customers have given the real world scenario that their Bookable resources will have different start and end locations each day.

This could be different regional offices, Hotels or their own house.

At the moment there is a limitation that you can only have you start and end location as 1 fixed place. At the moment we need to create a psudeo Bookable Resource Booking in to route correctly for that day

When the service account is something like a store, it may be useful to track their opening hours in the same way as we have working hours for a resource.

The time window of a work order only works if opening hours are the same each day. However if the store is open Mo-Fr 8am-8pm, but on Saturday from 9am to 3pm, this workaround would not work.

Both schedule assistant and RSO would need to take the site calendar into consideration.

On the Field Service Schedule Board, by choosing the Days, Weeks or Months view, the information displayed is not enough for typical Field Service customer. The customer expects - like in the Hours-view - to see a work order overview.

This is not possible you need to expand every resource to be able to see this information. This is one click per resource is needed to expand the information.

The customer is concerned for the fact that by having a large quantity of resources, needs to do one click per resource to see the information for each one of them.

At the same time when expanded, it takes a lot of space per resource and you can only overview a few resources on one page.