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Suggested by Alexander Heinze – Under Review 

When the service account is something like a store, it may be useful to track their opening hours in the same way as we have working hours for a resource.

The time window of a work order only works if opening hours are the same each day. However if the store is open Mo-Fr 8am-8pm, but on Saturday from 9am to 3pm, this workaround would not work.

Both schedule assistant and RSO would need to take the site calendar into consideration.

Status Details

Hi Alexander, 

Thank you for submitting the idea. This is a valid idea, and we will consider it for a future release. If this is seen as a need for others please continue to vote on the feature. 

Shloma Baum

PM, Microsoft

Comments (8)
  • Boris Klimovitsky
    Sat, 24 Jun 2017 23:40:27 GMT

    This is a feature available in ClickSoftware's ClickSchedule.

  • M GR
    Fri, 15 Mar 2019 14:01:08 GMT
    Hi Alexander, I already had two customers asking for this. However I was wondering if we can leverage the functionality of Requirement Calendar (Button "Modify Calendar" in Resource Requirement) now to at least partially cover this. Hven't tried it yet but it looks promising. Anyway a comfortable OOB way to store a calendarID along with an Account record would be best.
  • Danny Wieder
    Wed, 17 Apr 2019 08:18:49 GMT
    This is available also in FLS and other systems I have worked with. The site calendar needs to come up when you log a work order and the user should be able to amend opening hours bu day of the week just for the specific work order. This needs to be reflected in potential bookings and the schedule produced by RSO. This is already available in FLS.
  • Dean Hardy
    Thu, 06 Jun 2019 16:46:19 GMT
    I have had a number of customers ask for this feature also.
  • Steven Shaw
    Wed, 22 Apr 2020 14:36:15 GMT
    This has come up a lot with many customers. However there are two scenarios; 1: Only visit during openning hours. 2: Do not visit during openning hours. I guess this could be addressed if we referrred to the calendar as "Available Visiting Hours" and configure the hours with that in mind?
  • Rodrigo Bocuzzi
    Tue, 27 Oct 2020 13:15:26 GMT
    Have a scenario where the maintenance windows are fixed per equipment. (e.g. Equipment A has scheduled stops every Wednesday, equipment B between days 10 and 14 every month, and sometimes those windows are known but not based on a fixed rule). This way, setting Date From and To on the Work Order is counter-productive, as resources might not be available on the next window, but maybe on the following one (which could be outside this single date timeframe). Ideally assignments would be done using RSO. The maintenance windows are dates where the equipment would be turned off anyway. If there are any orders to be executed for this asset, they must be inside one of those windows, but most of the timeframes won´t have any orders happening. No orders may be scheduled outside an available maintenance window.
  • Nicolas Jaminon
    Fri, 17 Jun 2022 13:22:54 GMT

    Hi everyone,


    Any news about this idea ? Some of our customers need this too


    Or someone find an alternative?


    Thank you,

  • Nicolas Jaminon
    Fri, 04 Aug 2023 08:16:32 GMT

    Any news for this potential future feature?

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