Dynamics 365 Customer Voice

Each survey question should become an independent column in the "Customer Voice Survey Responses" table within Advanced Find.

Create an easy way for front-end users to automate survey distribution without development work. Allow users to create Advanced Find queries to drive survey automation from. The columns in the query should become the survey variables.

My client would very much like to be able to distribute a post-event CV survey via D365 marketing customer journey, and get non-anonymous responses back. Currently this is not possible OOTB according to MS support team.

Would it be possible to add more default languages to Customer Voice? We have make customer surveys in several languages and at the moment for example somali-language is not default. I was abble to add it manually and succeeded to add translation to that somali-language version. Only problem that followed is that CV did not translate automatically the "Tank you" message and it wasn't possible to add the translation manually. Also the "send" button (in Finnish: Kiitos) was not translated. This makes our surveys little bit "odd" and not so easy to use in the eyes of our customers.

We want to add the possibility to search for email subject column in global search.

The problem is that we have huge volumes of emails which will lead to a performance impact on search as well as an increase in storage consumption.

Therefore, we would like to be able to set more granular criteria on what to include in the search.

As an example, only emails created in the last 30 days.

While the user interface gets reworked. But in the end the functionality will be the same, enabling a survey project owner to send reminders on demand or schedule them.

This is a new feature that will be rolling out in the near future. Currently, it is in preview while the user interface gets reworked.. In process to this document could you please help to make it live for further use on priority.

Regards

We want the possibility to send multiple unique personalized links to the same recipient without unsubmitted answers being saved across the different survey links. When we send more than one personalized link to the same user for them to evaluate multiple items from a custom table (one item per link), their answers are saved up to 28 days when the user doesn't submit (which is good), but the answers are saved across the unique personalized links instead of being saved only to 1 link.

Currently, we cannot remove or edit the greeting tag above the survey that goes "Hi, . When you submit this form, the owner will see your name and email address." This is problematic as it gives people the impression that feedback is not confidential and may take the attention from people giving honest feedback. It's also distracting when the focus should be on the questions.

Suggestions:

1. Allow users to remove or edit the line
2. If this is mandatory for Microsoft, add the note at the footer of the survey instead of near the top

When the Preview functionality is used for a survey, and one clicks the Submit button an orphaned record is created in the msfp_surveyresponses table. This requires one to than to locate and delete that record(s). Until deletion the Response and Satisfaction metrics are incorrect.

The Preview functionality should be uncoupled from the actual record creation process or at the least the record should be deleted after clicking Submit.

In cases where TWO surveys have to be sent out to a same group of people in ONE email, Customer Voice shows a limitation.

When the email was sent out in this manner, the respondent's details came out as 'Anonymous' for one of the surveys. The system did not pass the value to other survey invite link copied from another survey.

It would be very useful if this feature where incorporating two surveys in one email - responses retrieved and analysed separately comes into practice.