Dynamics 365 Customer Voice

Easy integration with Power BI

Please enable the survey question versioning and also auditing. This will help user to track the changes done for survey.

For Dynamics 365, the print Preview feature was available in the Web version. But, After migrating to uci, the Print Preview feature has been removed. Please enable the Print Preview feature even after migrating to UCI.

Add a ramification that advances the page automatically if the response was answered. This will reduce the number of the clicks in our researchs, making more pleasurable for our clients and incresing the rate of responses.

Please add the email address field for other standard entities when selecting survey Recipient. I specifically need this for the lead entity for new enquiry surveys.

It should be possible to set a data retention policy for any data relating to a survey response. For example, 'delete survey response 2 years after it was received'. This would allow users to properly apply any privacy policies that their surveys may be in scope of. A better option would be to allow retention policy to be conditional on the response to a particular question. For example, is a survey contains optional questions which allow the respondent to provide personal data, it might be necessary to apply a different policy to this response versus a response where no personal data was provided by the respondent. Another useful option would be for a user to specify for certain elements of the survey response to be anonymised instead of just deleting the whole survey. This may allow for data to be kept longer than it would otherwise been possible to.

Adding Bounce rate and Bounce rejection reason to Customer Voice product, this will helpful to manage Survey distribution for teams authoring surveys.

After the implementation of the new satisfaction metric "Custom Score", it is still not possible to create an alert on this satisfaction metric. This is useful, because we are going to use it for measuring employee performance with the questions displayed as a Likert.

Suzy survey tool is used for its is speed, easy usability and some key features that are not present in Dynamics 365 Voice Feature comparison, Qualtric nor Medallia. Below a list of key characteristics and features that other solutions do not provide: • Survey set-up takes 30-40 minutes and results are available also in PowerPoint format immediately after survey is done. Further analysis is possible to do directly from the tool if needed. Most of the surveys collect 500 responses in 3 hours. Speed and ease of use of the platform are the key benefits. • Suzy survey base is 1-2M consumers that we can target very specifically or broadly. Question options and logic building capabilities are comprehensive. • Suzy survey base also allows us to target based on Microsoft segmentation as their base is segmented in collaboration with CMR team, so we have been able to target our own marketing segments in Suzy base. • Suzy also provides monadic testing and allows images to be used in multiple choice questions. This is important for all the surveys including creatives.