Dynamics 365 Customer Voice

Currently, it is not possible to send surveys to email addresses containing special characters (e.g., a "+") via the Customer Voice Action in Power Automate Flows. However, this is possible with the Outlook Connector. This functionality should also be implemented for the Customer Voice Action. One of our clients frequently encounters the situation where their customers provide email addresses with a "+". This "+" symbol in email addresses is a feature offered by email providers that allows users to extend their email addresses, helping them better sort/organize their inbox.

We have implemented a workaround that converts the "+" in the email address to "%2B" within the flow, enabling the Customer Voice Action to send the survey. However, I believe it is necessary to enable the ability to send surveys to email addresses with special characters, as the Outlook Connector already does.

I know this isn't strictly about BC, but I can't search the ideas list (I just forever get the turning circle with no results). There is no filtering on the page beyond category (the Hot/New/Top filters show exactly the same number of ideas). I even tried getting copilot to search for me, but it cannot access the ideas (I guess because you have to log in to see).

You want people to vote for ideas, but it is too hard to find them.

We have been working with the customer workspace app for some time now. Unfortunately, we are missing a dashboard/wallboard for the calling agents. 

Agents can't see now how many waiting customers there are per queue.

This is very important to us. Agents not only work call shifts but also do cases and emails. When they can see that there are waiting customers they can rotate in the call shifts themselves. 

Is there a possibility of creating a wallboard with the number of waiting callers per queue? I am sure there will be several customers who would like this, since every calling system works with a wallboard. 

After reviewing the official Microsoft documentation, we found that the email template selection window is different for D365 Sales and D365 Customer Service because the two programs have different requirements.

It is not possible to change the language in an email template in the customer workspace app. This is difficult for us because our clients speak multiple languages.

We can see that several users are finding this annoying and can't work properly as a result. 

See below a link where the problem has been reported before:

https://community.dynamics.com/forums/thread/details/?threadid=f52ab967-c12b-ee11-bdf4-000d3a570dcd

We want to embed a customer voice survey in our website and we are trying to redirect when the survey is submitted. 

The idea is to add an event listener or something when the submit button is clicked?

Currently the email editor seems to use an old editor version which only supports inline heml style and not css, since only the is editable.

Since this functionality is already implemented in Customer Insights Email Template editor that provides responsive design and drag n drop feature, it could be very usefull:

• to have the same editor in Customer Voice or at least
• for Customer Voice editor to understand the Customer Insights editor's output

This need is very important because customer voice refers to customers and in order to provide the best user experience we need the most recent designing tools like the one in Customer Insights Email Template

Idea: As the created by user is the owner of project and surveys it should be changable at any time.

Reason:

If for any reason an account that create the projects and survey in CV has to be removed, the projects and historical data a well as current surveys in progress get lost. Flows sending surveys or taking survey responses are not working any longer. All projects and surveys need to be copied and phased in if they are used in context of apps.

When searching with a phone number without country dialing code i do not get a result before pressing Enter. 

Even though the phone number clearly gets a search result when Enter is pressed.

as a work around we have to add a - between the country code and a number, please assist.

At the moment, it is not possible to set a limit on quotas per environment in the Power Platform. This leads to uncontrolled growth and a lack of control over costs.

The overviews and mailings to users about their use of the environment are nice, but they do not encourage the user to make any changes in their behavior (reducing storage), considering Microsoft allows going over the default MBs and only requests to expand the storage.

This proposal is for to make it possible to set a default quota for environments per tenant and to be able to change this per environment depending on the use and purpose of that environment.

It would be useful to have an option for a Customer Voice Admin to set pre-defined dropdowns for users to select from.

For example, countries, units of measure, currencies, company products, company titles, company processes, events etc.

Ideally this could be integrated directly or through power automate with a range of reference data management tools. SharePoint TermStore, Azure MDM, Profisee, Salesforce Picklists, SPARQL server, or any open source output eg JSON.

Even better would be if selections could also have a display value (label or abbreviation) and a persistent reference value for storing responses, so labels could change for different audiences or evolve through time while referring to the same concept.

Centrally managed reference lists are essential for managing consistent data collection and analysing data across multiple domains. Particularly where an organisation operates across a range of locations or functions, with teams who may collect data independently.