Jasmijn de Groot Functional Application Specialist.

After reviewing the official Microsoft documentation, we found that the email template selection window is different for D365 Sales and D365 Customer Service because the two programs have different requirements.

It is not possible to change the language in an email template in the customer workspace app. This is difficult for us because our clients speak multiple languages.

We can see that several users are finding this annoying and can't work properly as a result. 

See below a link where the problem has been reported before:

https://community.dynamics.com/forums/thread/details/?threadid=f52ab967-c12b-ee11-bdf4-000d3a570dcd

We have been working with the customer workspace app for some time now. Unfortunately, we are missing a dashboard/wallboard for the calling agents. 

Agents can't see now how many waiting customers there are per queue.

This is very important to us. Agents not only work call shifts but also do cases and emails. When they can see that there are waiting customers they can rotate in the call shifts themselves. 

Is there a possibility of creating a wallboard with the number of waiting callers per queue? I am sure there will be several customers who would like this, since every calling system works with a wallboard.