Power Platform Governance and Administration

We need to access Viva Insights inside PowerApps in Teams we are trying with HTML text Input IFRAME but its showing refused to connect so it would be helpful if could improvise HTML Text input and bring the default viva insight connector to access viva insight from PowerApps.

While file Upload as an attachement no state is shown.

If the File size is big and it needs some time - nothing happens.

For the USer it seems like it is not working.

After the file is again choosed and added suddenly it is twice in the attachement.

An State like an loading bar or anything else should be shown and the file name is directly visible.

So I've written extensive feedback on some of the UI/UX choices/changes for wave 2 2022 release of customer service. If you want to read the full feedback see link below:

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/468276/feedback-on-wave-2-2022-ui-changes-for-customer-service-very-disappointed-with-some-of-the-ui-choices

To summarise:

• Timeline action order changes that doesn't actually reflect in the timeline needs to be fixed
• Expanding or collapsing emails in timelines now needs to click View more or View less instead of just clicking the general email container. This requires a lot of scrolling when you're trying to collapse a long email.
• Inserting email templates. You now do not have the recently used option in the selection which really affects orgs with large amounts of templates.
• Templates seems to remember what view (tile, grid, list etc) but not the filters. Which again affects orgs with large amounts of templates

Some of the UX choices legitimately dumbfounds me and makes me question whether there's a actually UX team that reviews this changes before implementing it.

Allow admins to change the default font of the Note RTE in the timeline. For example, we can do this for Emails, but not for Notes currently: Configure the email experience in customer engagement apps | Microsoft Docs

Would be ideal to view an Audit Log in Dynamics 365 CE - Sales, Customer Service, etc - of contacts who've made data updates in a Power Apps Portal.

Currently the audit log only identifies the update as made by SYSTEM USER however if multiple contacts have access to a record and make a change, Dynamics 365 users cannot identify whom actually made the change.

The update log should be easily visible to Dynamics 365 users - ie. not in the Microsoft Compliance Centre which Dynamics 365 users may not have access to or understand the purpose of.

Possible Solutions:

• audit log in Dynamics 365 shows both user updates (licensed users) and contacts (portal contacts)
• audit log in Power Apps Portal

Decision Makers and Power Platform Administrators would like to see the Audit Logs of different tables/entities directly accessible in the Power BI Dashboard so that they can review and make better decisions on optimizations or enhancements on workloads.

Best,

Dipti

It would be great to have the ability to add customizable intake fields to the MS Ideas portal. This will help capture necessary and sufficient information from the submitters in order for the administrator/back-end teams to better understand the ideas/feedback. This would help eliminate the needs to request additional clarifications and reduce the back and forth follow ups after the submission.

As each team who uses MS Ideas has different audiences and requirements, it'd be great to be able to customize/add different intake fields to meet their needs.