Working hours in Calender view
We would like the possibility to show the Working hours and non-working hours in the Calender view on the Field Service Mobile Application. Similar to how it is shown in the FS app in the scheduling board where non-working hours are grayed out in a darker gray compared to the working hours.
Location tagging with photos
It will be wonderful if we can tag location while taking photos in the Work Order/Bookings. Use case: Technician went for an inspection/fix/repair. After the job done, the technician takes the photo in the Work Order/Booking, and the location gets tagged with it. How will it help? 1. Confirmat...
This is a great idea, thank you for submitting your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jonathan Baker, PM,
Microsoft.
Update work order status/substatus when a booking is set to in progress
On the field service mobile app, when you update booking status to in progress, the work order system status does not update until a sync has been completed. In offline situations, the work order system status remains Open - Scheduled which gives the wrong status to the user. The status should...
The Dynamics 365 Field Service Mobile application will automatically sync changes from the application to the server when the entity has been saved.
If the device does not have any connectivity (no network) then the sync will automatically happen once connectivity is restored.
Thanks,
Field Service PM Team
Display technician daily tour on Field Service mobile apps
Many customer ask us to display the technician daily tour on the map in mobile apps. It will be great that technician can see the same information as the schedule board on web client. Some advanced features could be great also for managing the travel of technician, as for exemple change Ressou...
Add an ability to set the default view for the Booking Calendar control in the Field Service (Dynamics365) app
On the Field Service (Dynamics365) app the user can see a calendar view when clicking on Bookings. In the top right corner there is a setting that allows a user to switch between the "Agenda", "Day", and "Map" views. Currently when the user first clicks on the Bookings section the Agenda view ...
Show the Menu Items even before the Save is clicked
In the mobile App, the menu item with the buttons is displayed after the record is saved. However, lot of users would like to access the menu items even before the record is saved. It would decrease the number of clicks the user has to make and saves the time for each save operation - approxim...
Work Order "collection" concept, and enable applying an FS Mobile signature to multiple Work Orders
We have had multiple customers ask if techs could capture a single signature that could then be applied to a collection of work orders. This is helpful in scenarios where a tech performs work on several distinct work orders during a visit, such as maintenance on several pieces of equipment tha...
Field Service Mobile App - Check Availability on Calendar
Empowering Field Technicians - Capability for a Field Technician to book follow up bookings for a Work Order by enabling the Quick Book functionality that is available on the Desktop/Browser version of the Work Order Form.
Business Process Flow on Field Service Mobile
Currently a technician can move a work order from any status to any other status. In reality there is a natural progression of statuses. At it's simplest this is Travelling --> In-Progress --> Complete. Under specific circumstances you may have 'Travel Home' after 'Complete' or you could...
Read RFID or NFC tags in Field Service Mobile
Create a control that allows you to read RFID tags within Dynamics 365 Field Service Mobile, because the NFC feature in the canvas app does not work when embedded in a model-driven app.
Administrator
Thank you for the feedback. We will review this idea internally and monitor for additional votes.
Thanks,
Field Service PM Team
Thank you for the feedback. We will evaluate