Edit Trigger Phrases
We can't use this tool as it, because of the inability to add colloquial greetings. It just responds "Sorry, I am not able to find a related topic. Can you rephrase and try again?" ... It also doesn't reply with something like "Sorry, I am not able to find a related topic, do you need assistan...
Adaptive Cards
Its critical that we have access to create and integrate adaptive cards to this bot platform.
Adaptive Cards
Add support for adaptive cards so that information could be provided to the customer in a formatted way like an itinerary. https://adaptivecards.io/
Multi language Support
Ability to rename the agent
There doesn't appear to be a way to rename a virtual agent as of right now.
Ability to initiate phone calls
Would be great to have a seamless capability to integrate with omni-channel engagement hub for CTI integrations with various phone systems
Ability to extract chat history
Would be great to extract chat history and integrate with CRM contacts in an authenticated scenario This ties into needing a Portal Authentication and auto-linking a contact with chat session
How-To transver to OmniChanel HUB
Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat
Integrate with Dynamics Portals Authentication
If we authenticate, we can get information from other systems via flow and display them in chat.