Microsoft Dynamics 365
on 11/7/2019 8:58:02 PM
Happy to let you know that we have released integration with Omni Channel hub recently. You can read more about it here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel . Try it out and let us know your feedback at aka.ms/PowerVirtualAgentsForum.
Thanks for your idea. I believe you are suggesting that our virtual agent respond over telephony / voice channel and seamlessly escalate to human agents using Omnichannel engagement hub. Let me know if you implied something else.