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Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat
Category: General
STATUS DETAILS
Completed
Ideas Administrator

Happy to let you know that we have released the ability to transfer to Omni channel hub. You can get more information here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

Comments

T

@Thomas -

Thank you for posting this suggestion. Seamless integration with Omnichannel hub is in our backlog. Once the feature is ready, we will post tutorials on how to set it up.

-Pawan Taparia

Category: General