4
How-To transver to OmniChanel HUB
Documentation with pictures how the integration could be in handover from this Chat to Human Omnichannel HUB chat
STATUS DETAILS
Completed
1
Ability to initiate phone calls
Would be great to have a seamless capability to integrate with omni-channel engagement hub for CTI integrations with various phone systems
STATUS DETAILS
Completed
Happy to let you know that we have released integration with Omni Channel hub recently. You can read more about it here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel . Try it out and let us know your feedback at aka.ms/PowerVirtualAgentsForum.
Administrator
Happy to let you know that we have released the ability to transfer to Omni channel hub. You can get more information here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel