78

Single Service Invoice Line per Contract Invoice Period

If you have a prepaid Service Contract and the Invoice Period is set to anything greater than Month then you will have a line created on the invoice for each month. IE If Invoice Period = Year then I will have a Service Invoice generated with 12 lines on it. A customer does not need to see an in...

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Category: Service Order Management (111)

STATUS DETAILS
Needs Votes
47

Prepaid Contract Discount Recognition

If a Service Contract is prepaid and has a discount on it then the discount amount is recognised in full in the first month of recognition. It is not spread across the invoicing period which means the recognition amounts are incorrect for the length of the invoice. For instance a contract is set...

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Category: Service Order Management (111)

STATUS DETAILS
Needs Votes
51

Keep Mid Month Service Contract Invoice Dates

When a Service Contract is created if the start date is mid month then the first invoice is created for a partial invoice up to the end of the month, new invoices are then created from the first of the following month. This means that the recurring invoices aren't for the same date that the contr...

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2 Comments

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Category: Service Order Management (111)

STATUS DETAILS
Needs Votes
7

Partial shipment of serialized items creates service items with no serial numbers

I have the following scenario with one of my clients. Item A * serial number /lot number tracked * Replenished through production * service item auto created at time of shipment. The scenario is the following: Sales order with one line of Item A Quantity 4. Production orde...

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Category: Service Order Management (111)

STATUS DETAILS
Needs Votes
16

Introduce process and tables for Service Item Ledger Entries

There are a lot of needs and requests from market regarding posted service documents and their ledger entries. Most of them are related to table Service Item Line. Is it possible that you can create a workflow for posting routines like: *table service item line to new table "Posted. Service Item ...

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Category: Service Order Management (111)

STATUS DETAILS
Declined
67

Posted Service Item Ledger Entries

There are a lot of needs and requests from market regarding posted service documents. Most of them are related to table Service Item Line. Is it possible that you can create a workflow for posting table service item line to new table "Pstd. Service Item Line" also in connection with "Detailed Ser...

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Category: Service Order Management (111)

STATUS DETAILS
Needs Votes
4

Dashboard is empty for Service Role

With the Service Role Set, the Home Page is empty with no views. You have only access to the menus. When you open the Business Central Mobile app with the same Role, there are no tiles. Dynamics 365 Business Central Online Version

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1 Comments

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Category: Service Order Management (111)

STATUS DETAILS
Completed
8

Ability to default Skill Code by Service Item Group

Today it seems you can only relate the Skill code to a specific Service Item but if those are being auto generated and are down to the specific piece of equipment, it would be better to set the Skill Codes up against the Service Item Group. You could then default them on the Service Item when ...

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2 Comments

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Category: Service Order Management (111)

STATUS DETAILS
New
10

Fix "Standard Service Line" Tablerelation of "Unit of Measure Code"

Hello togehter, the table relation of "Unit of Measure Code" in "Standard Service Line" should be: IF (Type=CONST(Item)) "Item Unit of Measure".Code WHERE (Item No.=FIELD(No.)) ELSE IF (Type=CONST(Resource)) "Resource Unit of Measure".Code WHERE (Resource No.=FIELD(No.)) ELSE "Unit of Measure" ...

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Category: Service Order Management (111)

STATUS DETAILS
New
57

prepayment on Service Order

We need to have prepayment option on service order. I need to charge a fee in advance before my technician goes out for assessment before any work is done. If I charge a fee for Diagnosis and then I do the repair/Service, and I need to keep the order number same then I Should be able to do a pr...

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1 Comments

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Category: Service Order Management (111)

STATUS DETAILS
New