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I have the following scenario with one of my clients.

Item A
* serial number /lot number tracked
* Replenished through production
* service item auto created at time of shipment.

The scenario is the following:
Sales order with one line of Item A Quantity 4.
Production order was created , however quantity 3 of Item A were produced with three different serial numbers

Sales rep updates qty. to ship to 3 and partial ships the order.

3 service items are created . 2 with serial numbers and 1 without serial number

when debugging the issue i found that in Service Item Management Codeunit 5920, Function CreateServItemOnSalesLineShpt, filters reservation entries for that sales line, however it fails to filter for reservation status = reservation. So it picks up reservation status = surplus that had no serial number and creates a service item for it.

I believe that's a bug, if not, what should my configuration be in order to avoid creating that surplus entry?

Best Regards,
Maan Musleh
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Ideas Administrator

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team