Item A
* serial number /lot number tracked
* Replenished through production
* service item auto created at time of shipment.
The scenario is the following:
Sales order with one line of Item A Quantity 4.
Production order was created , however quantity 3 of Item A were produced with three different serial numbers
Sales rep updates qty. to ship to 3 and partial ships the order.
3 service items are created . 2 with serial numbers and 1 without serial number
when debugging the issue i found that in Service Item Management Codeunit 5920, Function CreateServItemOnSalesLineShpt, filters reservation entries for that sales line, however it fails to filter for reservation status = reservation. So it picks up reservation status = surplus that had no serial number and creates a service item for it.
I believe that's a bug, if not, what should my configuration be in order to avoid creating that surplus entry?
Best Regards,
Maan Musleh
Comments
Our client faces a similar issue. The customer uses the “Reserve from current line” option in the sales order, which results in automatic reservation of serial numbers. However, the employees who handle the sales orders and those who handle the warehouse shipments work in different departments and often in different physical locations. When the warehouse employee processes the shipment, they don’t always pick the same serial numbers that were originally reserved — they select the actual serial numbers that are physically available or easiest to access at the time of shipment.The test case is the following:1. Create an Item with the following setup:· Enable Serial Number Tracking.· Assign a Service Item Group Code so that a Service Item is automatically created when the item is posted in a shipment.2. Create a purchase order for ten pieces of the item and post a warehouse receipt for serial numbers from SN4_1 to SN4_10.3. Create a sales order for five pieces and make a reservation for five pieces. 4. Create warehouse shipment with quantity to ship 3 pieces and in item tracking lines take serial numbers SN4_8, SN4_9 and SN4_10.In this case after posting the shipment these serial numbers are not recorded correctly in the service item.The issue is caused by tracking serial numbers in the warehouse shipment line different from those that are initially recorded with the reservation (SN4_1 to SN4_5).
Category: Service Order Management
Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.
Best regards,
Business Central Team