Total working hours in Time entry
Currently in Time entry we can add total 24 hours for single day. However as per the customer requirement they have one field for working hours and another field for vacation. If for a particular day they have vacation they add 8 hours in vacation field, however if there client has some requireme...
Field Service Upgrade
We are receiving many upgrades recently for FS. Is it mandatory to upgrade every FS upgrade by testing and upgrading from test environment? Will it affect the customization of the system for every upgrade? And we receive very occasionally email notification to upgrade?
Time Entry early access feature
Time Entry early access feature has inconsistent behavior.I have opted it for two trial organizations.On one it is showing Time entry tab but When I tried to create Time Entry it was throwing business process error saying "Date is not specified for the time entry". On another organization,the ...
Toggle for "Update End Time" (Y/N) on the Booking Status
The current design of the BRB entity Booking Status updating the End Date/Time impacts our situation of wanting to complete a Booking with the Scheduled End Date/Time values. Currently when you complete a booking, it over-writes the End Date/Time value with a current datestamps Suggestion raised...
Time Entries Bug - Customer time entry forces time to "AM"
If entering an exact time in the Times Entries list (in desktop browser) i.e. modifying the time from the drop down list, the system forces the time "AM" and cannot be changed. This happens for both start and end times. Exact times are needed for client billing.
Retrieve required work order skills from entities other than incident type (e.g. asset, product, customer)
OOTB the work order skills are populated based on the incident type. However multiple customers have explained situations where they would like to specify required skills also on the account (e.g. entry certificate), customer asset (e.g. for highly-customized assets) or product (instead of bui...
Product Suggestions and Product Property Command
Is it possible add 'suggestions' and 'property' command button inside a form and sub-view of 'Agreement Invoice Product' similar to 'opportunity product', 'quote product' and 'sale order product'. I think It's helpfull for do upselling of a current agreement product. In the same way you can ad...
[Field Service] Ability to create WO from Quote and Order
In Field Service, B2B Scenarios, it is very much possible that a Technician finds a part needs to be replace and B2B , usually, follows a requisition process for procuring the same which take a standard sales life cycle.
In such scenarios, an opportunity is created and nurtured through Q...
Geofencing on Territories and Territories Grouping
Geofencing on Territories is highly desirable for the businesses who wants to provide work under different SLA’s for a specified territory. Updating work order statuses when within a certain radius of the Territory or Territories (currently tide up with customer location e.g. Service Acc...
Request to add "Set Recurrence" feature in "Time Off Request" form
Current Design ============= - Current out of the box design doesn’t have a recurrence feature in the "Time Off Request" form side - Business (end users) perspective, there would be already arranged daily or weekly meetings - In that case, end users should create this "Time Off Request" ...