10

Factor in traffic conditions for RSO and Schedule Assistant

Several customers would like to have the feature to factor in traffic conditions for RSO and the Schedule Assistant.

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2 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Planned
2020 Release Wave 2
11

Add custom constraints to RSO

 Hi,

it wpould be great if we could add custom constraints that will be taken into consideration in RSO.

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Planned
2020 Release Wave 2
1

Update Help & Training documentation

Please provide updated and more detailed documentation. Your documentation is out of date which just makes it so difficult to understand the module functionality and provide clients with clear answers when they ask questions regarding anything but the most basic scenario's.

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed
2

RSO - Allow Batch Scheduling of Orders.

Currently, the RSO will schedule all Work Orders within a certain territory.

Would be great to be able to search for a batch, or subset of Work Orders in the Work Order View (or Requirements in the Resource Requirements View), multi-select, and trigger scheduling on just that subse...

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed
3

Certification Expiration

For Certification-type Characteristics, add Expiration Date functionality and notifications/alerts of imminent expiration (configurable); also add the dates to the Resource tooltip on the URS Schedule Board

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2 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Declined
2

RSO available on more than one organisation at a time

The Resource Scheduling Optimization add-on can only be deployed on one organisation or instance per tenant at a time.  I read this as meaning that, once live, any testing using the RSO either happens in the Prod instance or has to be done out of hours.

Could the RSO be available o...

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed
3

Provide more detailed documentation on RSO scheduling

RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients.

I have tested schedules with many different configuration and th...

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3 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed
33

RSO: Schedule a Multi-Day trip

It should be possible to setup RSO scheduling a Multi-day trip.

This is a strong requirement. A lot of our customers schedule resources for multi-day trips (without returning to Office/Home for x days).

This should be setup on resource Level.

In this scenario - a Service e...

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2 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Planned
2021 Release Wave 1
2

RSO - Aggregate Total Work Orders Scheduled, Total Work Orders Modified, Total Travel Time on Scheduling Optimization Requests and Show in grid on Scheduling Optimization Schedule form

Would be useful to display this data in the grid to compare subsequent iterations of RSO executions. Ideally, would be useful to be able to roll back to a specific iteration of the RSO if a subsequent iteration results in fewer Work Order Scheduled or more total Travel Time than a prior iterat...

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed
4

RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources

This is key for both Field Service and Universal Resource Scheduling.

For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...

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1 Comments

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Category: Resource Scheduling Optimization (44)

STATUS DETAILS
Completed